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Forum Discussion

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
6 months ago

Dropbox App - Preferences Window has been updated AND IT'S SO SLOW.

The format/layout of the dropbox app Preferences window has apparently been updated and rolled out to users behind the scenes.  This update "looks" better, but the performance is absolutely terrible....
Desktop
dropbox business
Setting up the apps
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Contoured_TL - thanks for taking the time to share your thoughts on this with us.

 

I've logged your feedback in our system and you can let us know if you have anything else to add.

 

While we're at it, does the behavior persist after reinstalling the app? 

 

Keep us in the loop, please!

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
6 months ago

Reinstalling the app is not a solution for us.  With 100TB of data the process of reinstalling and indexing our library takes over a week.  We have tested this - not a solution.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey there, Contoured_TL.

     

    How about just restarting both the Dropbox application and the computer?

     

    Also, which version of the app are you using?

     

    You can hover over your Dropbox icon, to see this info.

    • Contoured_TL's avatar
      Contoured_TL
      Helpful | Level 6
      6 months ago

      The computer and app are started fresh each day.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks, Contoured_TL.

         

        Can you also let me know the sync status and version of the app, when you hover over your Dropbox icon?

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