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afk's avatar
afk
Explorer | Level 3
4 years ago

Dropbox app crashing on Android 11

Hi, I just changed my old phone for a pixel 4a, with android 11, and I can install the dropbox app from the play store just fine. The problem is that I can not open it. As soon as it shows the drop...
Android
Install
Mobile
Setting up the apps
  • Jay's avatar
    Jay
    4 years ago
    Hi afk, thanks for messaging today!

    We're not experiencing any similar issues to this currently..

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it?

    Keep me updated with any progress!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi afk, thanks for messaging today!

We're not experiencing any similar issues to this currently..

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting your device, and reinstalling it?

Keep me updated with any progress!
afk's avatar
afk
Explorer | Level 3
4 years ago

It was not the devices. I do not know what happened but uninstaling and reinstalling did the trick.

 

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    No worries, thanks for the update, afk!

    Enjoy your week ahead!

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