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Forum Discussion
Dropbox app freezing Windows Explorer
Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Walter
Dropbox Staff
Dropbox StaffHey there Oscar - sorry to hear about this.
Does this happen with files only in your Dropbox Folder? Does it affect all files?
Could you try an advanced re-install and let me know if this helped?
Thanks!
I have the same problem. Can you post the solution publicly, so others can benefit too?
Hi Pol,
As Walter explained, my solve was, strangely, opening a Word document to Desktop from Dropbox in my webbrowser.
I hope this works for you! Otherwise Walter can assist you quite well in finding an alternate solution.
- Walter
Hey there Pol - sorry to hear about this.
OscarV found out that the problem was resolved by opening a Word document on that particular device at some point for some strange reason.
Could you please let me know which version of our desktop app are you using (we're currently on 61.4.95) and if you have rebooted your computer at all lately?
Thanks!
Hi Walter, thanks for your reply.
I have tried the advanced re-install, to no avail.
The freeze occurs only when accessing Dropbox in Windows Explorer.
Any other ideas?
Kind regards,
Oscar
- Walter
Thanks for the speedy response OscarV - sorry to hear this persists after an advanced re-install too.
May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it.
In either case, please keep me posted.
E-mail works for me!
My e-mail address is [personal information removed for security reasons].
Thanks!
