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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there Oscar - sorry to hear about this.

Does this happen with files only in your Dropbox Folder? Does it affect all files? 

Could you try an advanced re-install and let me know if this helped?

Thanks!

  • Pol's avatar
    Pol
    New member | Level 2
    7 years ago

    I have the same problem. Can you post the solution publicly, so others can benefit too?

     

    • OscarV's avatar
      OscarV
      Explorer | Level 4
      7 years ago

      Hi Pol,

      As Walter explained, my solve was, strangely, opening a Word document to Desktop from Dropbox in my webbrowser.

      I hope this works for you! Otherwise Walter can assist you quite well in finding an alternate solution.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there Pol - sorry to hear about this.

      OscarV found out that the problem was resolved by opening a Word document on that particular device at some point for some strange reason. 

      Could you please let me know which version of our desktop app are you using (we're currently on 61.4.95) and if you have rebooted your computer at all lately?

      Thanks!

  • OscarV's avatar
    OscarV
    Explorer | Level 4
    7 years ago

    Hi Walter, thanks for your reply.

    I have tried the advanced re-install, to no avail.

    The freeze occurs only when accessing Dropbox in Windows Explorer. 

    Any other ideas? 

    Kind regards,

    Oscar

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the speedy response OscarV - sorry to hear this persists after an advanced re-install too.

      May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it. 

      In either case, please keep me posted. 

      • OscarV's avatar
        OscarV
        Explorer | Level 4
        7 years ago

        E-mail works for me!

        My e-mail address is [personal information removed for security reasons].

         

        Thanks!

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