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Forum Discussion

Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
Mac
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
No worries, glad to hear you were able to change the preferences. Let me know if you have any further queries in future.

Enjoy your weekend!
meecs's avatar
meecs
New member | Level 2
3 years ago

I'm having this issue too! Anyone have ideas on how to fix it? When I go into preferences I don't get have "open folders in" as an option.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Unfortunately meecs this is a change in the product - the Dropbox software you saw on the computer was depreciated on the 17th of Jan. As such the only choice and option now is to open finder. 

    • meecs's avatar
      meecs
      New member | Level 2
      3 years ago

      Got it, thanks for the 411! Do you know if Dropbox plans to release a new version? The finder one is not as clean/intuitive 🙂

       

      (And how did you find out this one was removed? I was digging but couldn't spot any notifications.)

       

      • aewen's avatar
        aewen
        Helpful | Level 5
        3 years ago

        They had a notification on the Dropbox App right before they made the change. It was just a heads up that the change was coming. Haven't heard of any future changes. 

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