Forum Discussion

timb75's avatar
timb75
New member | Level 1
2 months ago

Dropbox app on Fedora KDE 41 stuck on "Connecting..."

I have just installed Dropbox on Fedora KDE 41 and logged in to my Dropbox account. I can put files in the Dropbox folder and they get uploaded. However, when I right click on the taskbar icon the to...
desktop
Linux
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey timb75, let's jump right into this!

Have you ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this?

I'd also love to know the version of our app that you're using on your end, please. If I were you, I'd make sure that the device I'm using also meets all the necessary requirements. 

Let me know more, and we'll take it from there!

timb75's avatar
timb75
New member | Level 1
2 months ago

Your necessary requirements suggest it doesn't support KDE so just for testing I hve switched to Gnome. This is actually even worse because there is now no icon at all. The necessary requirement suggest it needs an extension called TopIcons which is incompatible with the latest Fedora/Gnome so cannot be installed. This is a mess quite frankly.

Other than that on Gnome and KDE I have all the other necessary requirements.

I am using the latest version of your Dropbox rpm package. No antivirus, firewall, VPN or proxy. As I said, the files sync okay, there is just no notification of what is going on and on KDE the menu just displays "Connecting..." even though it is obviously connected.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the additional information there timb75  - much appreciated.

    Could you maybe send us a screenshot of what you get on your end so that we can have a visual too?

    • timb75's avatar
      timb75
      New member | Level 1
      2 months ago

      The screenshot of the menu would be exactly the same as one in this 3 year old topic I just found.

      https://www.dropboxforum.com/discussions/101001014/solved-ubuntu-22-04-dropbox-is-always-connecting-/599988

      And the "solution" in that topic (which isn't really a solution anyway) doesn't work. Looks like a 3 year old bug which, to be honest, makes me think that Linux support is half baked at best.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey timb75, thanks for the additional info.

        Can we send you an email, so we can take a closer look into this?

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