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"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start / Dropbox ran into...
I've got the same Dropbox connection issues, but I don't even use Apple Mail, nor I start it at boot up. So maybe it's helping some people, but in my case that is not the issue. My work around for the moment is to go back to the traditional installation with a dropbox folder location outside the "cloud storage" section. Then everything works as usual.
I am having the same issue after installing Ventura version13.5.
Dropbox doesn't start at all.
below is the log file:
bn.BUILD_KEY: Dropbox
bn.VERSION: 174.4.5852
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: f9c79adb-9d2a-51c1-a2f9-62de58c5c601
pid: 8536
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Suhail', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Suhail Shaker', pw_dir='/Users/Suhail', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Suhail', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Suhail Shaker', pw_dir='/Users/Suhail', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Suhail'
appdata: '/Users/Suhail/.dropbox/instance1'
real_path='/Users/Suhail/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/Suhail/Library/CloudStorage/Dropbox'
real_path='/Users/Suhail/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/_8/gtwqgsp575j75gcsx5ql0fg80000gp/T'
real_path='/private/var/folders/_8/gtwqgsp575j75gcsx5ql0fg80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 828, in wrapper
File "desktop/dropbox/client/main.py", line 6444, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 5986, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 5910, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 324, in __init__
File "desktop/dropbox/client/gandalf/legacy.py", line 296, in add_on_changed_callback
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 487, in _update_feature_configs
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.py", line 286, in UpdateFeatureConfigForFswRules
File "desktop/dropbox/sync_engine/nucleus/thin_client/fp_client.py", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600003d3b8a0 {Error Domain=NSCocoaErrorDomain Code=4099 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600003d3a1f0 {Error Domain=NSCocoaErrorDomain Code=4099 "The connection from pid 8654 on anonymousListener or serviceListener was invalidated from this process." UserInfo={NSDebugDescription=The connection from pid 8654 on anonymousListener or serviceListener was invalidated from this process.}}}}}
