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Forum Discussion
Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.
I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only.
Dropbox app is using another 875mb. ~7GB total seems like a lot of RAM usage.
No files are currently syncing, it says all are up to date. I recently did the update to dropbox location that required resyncing all my files, before that Dropbox was using 48GB of memory.
On Dropbox v215.4.7202
M1 MacBookPro 32gb/1TB
Backup is not enabled
- Megan
Dropbox Staff
Hey libart-steve, welcome to our Community!
To make sure we're on the same page, can you clarify the exact OS version of your computer too?
How about any antivirus / security software, or 3rd-party backup apps that can access files in your Dropbox folder? Can you check if any of the aforementioned show up in the Activity Monitor? In that case, try disabling them and see if the issue persists.
Actually, since CPU and RAM usually go hand-in-hand, please take a look at this Help Center article if you haven't already.
I'd love to have a visual of the properties of your Dropbox folder too, so feel free to send me a screenshot.
Keep me posted, and we'll take it from there!
I do have BackBlaze and CleanMyMac running at the same time.
I shut those down and no change to memory usage. I restarted Dropbox and now DropboxFileProvider is down to 341mb which is fine. Will keep an eye on it and see if it goes back up with heavy usage.
Here's my activity monitor (post DB restart) and DB folder properties:
- Nancy
Thanks for the screenshots, libart-steve! If the issue resurfaces, please let us know here and we’ll check this for you.
