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msalem29's avatar
msalem29
Helpful | Level 5
7 years ago

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem. Even the Dropbox icon h...
Desktop
Setting up the apps
Sync
  • msalem29's avatar
    msalem29
    7 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

msalem29's avatar
msalem29
Helpful | Level 5

Unfortunately, even the Dropbox icon on my taskbar has vanished. Except the Dropbox folder on Finder where all my files still reside (thankfully!), there is no sign of life from Dropbox on my machine.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Hey msalem29, thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! 
 
As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest checking on the files within the Dropbox folder & see if there are any icons indicating syncing :arrows_counterclockwise:/ :white_check_mark:.
 
Based on your description, it seems as if something is blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try? 
 
 
Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
 
Keep me updated on the results here & I’ll do my best to follow-up with you. Thanks & I’ll be awaiting your next message!  
  • Thunderbird's avatar
    Thunderbird
    New member | Level 2
    7 years ago

    My attempts to get the desktop application for DropBox to run on my MacBook Pro 15 (2017) running High Sierra keep failing. I've downloaded the app man times and tried the solution in this thread. Everything goes fine until I try to run the application. Nothing happens. I've been deleting files to save room on my desktop. I cut down the selective sync to just a few folders to give me more room on my hard drive. I was given an error message that I was attempting to delete too many files and I need to use the desktop application.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey Thunderbird, apologies for getting back to you in delay & thanks for posting us on our Community on the matter. I’m just reaching back out to you to see if you’re still facing this syncing issue. 
       
      If so, please do let me know here & we’ll take it from there. Thanks in advance! 
      • CassJohnson's avatar
        CassJohnson
        New member | Level 2
        6 years ago

        I'm having this same problem! Bought a new Macbook Air and updated it so now it's running Mojave on the latest version. I installed Dropbox with offline installer and it did the download and installation but never gave me confirmation that it installed. It backed up all of my photos and I can access them through Finder, however the program itself I cannot open and it will not let me delete it to reinstall it.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey Dolphinwth, we aim to make the updating process as seamless as possible however from what I gather from your description, it seems that you’re facing a syncing issue at the moment, is that right? If so, I’m wondering what this looks like on your end. 
       
      Just as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you? Have you noticed any progress since the last time you wrote us here by any chance? Alternatively, have you tried any of my suggestions posted on this thread; please let me know in your next message if possible. 
       
      Any detail you could include on this discussion would be very helpful in determining the best next steps for you & thanks a lot for taking the time to clarify matters for me!
  • msalem29's avatar
    msalem29
    Helpful | Level 5
    7 years ago

    Hi Jane,

    Checked Activity Monitor -> Only "Dropbox Finder Integration" is running. 

    Checked Dropbox folder -> Does not have any syncing icons.

    No, I don't use Boxifier. I've tried the offline installer multiple times but the installation is not sucessful. Does not fail. Starts but there is no response that it is completed. 

    Dropbox was working fine after I upgraded to High Sierra in Nov 2017. But 2 weeks back, there was another upgrade to 10.13.3, and post that, Dropbox has stopped syncing. Icon has vanished from the Task Bar.

    Please help!

    • msalem29's avatar
      msalem29
      Helpful | Level 5
      7 years ago

      OK...update

      In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

      All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

      And restart.

      Everything works fine now. Don't ask me how it happened.  

      Cheers.

      • tbarben11's avatar
        tbarben11
        New member | Level 2
        6 years ago

        It wants a password and I don't know it.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      I appreciate your detailed reply here msalem29 & I’d just like to send one additional set of troubleshooting steps, I hope you’re doing well today! 
       
      As I understand that you’ve already done some troubleshooting on your own, I’d recommend starting from scratch following these troubleshooting steps (depending on the operating system you’re running), so as to wipe any traces that may be obstructing the Updater. 
       
      Once you do, keep me updated on the outcome in your next post here & I’ll check back with you more closely. Thanks in advance & I’ll be looking forward to hearing back from you!
       
      [Edit: My connection was probably a bit delayed, as I didn't get to see your latest update before posting. Pleased to hear you got this sorted & everything is working as expected. 
       
      I'll close this discussion for the time being, though please feel free to post here again at any time in case you have any questions or feedback. I'm wishing you a relaxed weekend ahead! ]
      • phildusart's avatar
        phildusart
        Explorer | Level 4
        7 years ago

        I am having this exact same problem.

        Dropbox is not syncing, there is no icon in the top right of the icon bar, when I try and open the Dropbox application nothing happens, and when I check the Activity moniter, the only Dropbox related process is "Dropbox Finder Integration", as the previous user had.

        The Dropbox program was working well last week and syncing fine. I have tried the solution that the previous user said worked, typing "sudo update_dyld_shared_cache" through Terminal, however nothing different occured for me even after restarting.

        Dropbox was working and syncing fine last week, I don't know what has happened especially as I have not had any updates that I was aware of over the weekend.

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