Forum Discussion

Skasim's avatar
Skasim
Explorer | Level 3
2 years ago
Solved

Dropbox app taking up too much space on my phone

My dropbox app is utilizing 25gb of phone storage data while all files are stored online. What is causing this? It seems that if I upload fotos and videos from my phone to dropbox it impacts the phone storage memory. How can this be resolved?

Mobile
Storage space
  • GB60's avatar
    GB60
    10 months ago

    Hi Megan,

    I'm using Dropbox on my iMac (Sonoma 14.4.1) and iPhone 13 (iOS 17.3.1).

    The solution I found was to delete the Dropbox app from my iPhone and to reinstall it. This freed the 15GB that were somewhere on the iPhone when I uploaded some videos.

    No, I have no files offline.

    For some reason, the Dropbox app does not clear the memory after the upload is finished!

    Thanks.

    Georges

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Skasim, thanks for bringing this to our attention.

     

    Could you try clearing the cache on your mobile app to see if this helps?

     

    What OS are app version are you currently running?

     

    This will help me to assist further!

    • Skasim's avatar
      Skasim
      Explorer | Level 3
      2 years ago
      Clearing the cash did not help

      Deleting and re-installing the app did not help

      I am using IOS 17.2.1
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device (to clear any remaining parts of the app), and re-installing it to see if this helps?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!