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Forum Discussion

Davide_Saraceno's avatar
Davide_Saraceno
Helpful | Level 5
2 years ago

"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)

Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog:  "Dropbox cannot start / Dropbox ran into...
Desktop
Error Messages
Get Started
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Davide_Saraceno, thanks for bringing this to our attention.

 

Can we send you an email, so we can investigate this a bit more closely?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Not a problem, Davide, I just emailed you, so we can continue from there.

     

    Thanks!

    • mrumpf's avatar
      mrumpf
      Explorer | Level 4
      2 years ago

      I have the same issue after rebooting my Macbook today. Any solution for this issue?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mrumpf, sorry to hear about this.

         

        Could you click on the blue hyperlink shown in your error message and send us the full error log? 

         

        Thanks!

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