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Forum Discussion
"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start / Dropbox ran into...
Hello,
since the last big update of Dropbox (moving whole user's stuff from <user directory>/Dropbox into Devices) I often get the same errors.
The update itself succeeded, so I guessed everything would be fine and indeed under the Section Devices I have access to all my files stored in Dropbox.
Before posting my dropbox_error.txt file I want to mention one point that I was aware of reading the error file. It is the lines:
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
... and look at the subdirectory python-packages.zip as part of the long path specified. So indeed there is an existing zip archive in the middle of the path and obviously all next subdirectories and consequently the root file boot_error.pyc cannot be reached.
It's now the question if this leads to the last error in the dropbox_error.txt file or not (see last line below)
I append the whole dropbox_error.txt:
bn.BUILD_KEY: Dropbox
bn.VERSION: 165.4.4300
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 14ec14d1-1d2c-534a-a1cc-45a482069c81
pid: 579
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='ralfschukey', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Ralf Schukey', pw_dir='/Users/ralfschukey', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='ralfschukey', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Ralf Schukey', pw_dir='/Users/ralfschukey', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/ralfschukey'
appdata: '/Users/ralfschukey/.dropbox/instance2'
real_path='/Users/ralfschukey/.dropbox/instance2'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/ralfschukey/Library/CloudStorage/Dropbox'
real_path='/Users/ralfschukey/Library/CloudStorage/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/s_/_ms8k6n14875l1g51l1s60nw0000gq/T'
real_path='/private/var/folders/s_/_ms8k6n14875l1g51l1s60nw0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 811, in wrapper
File "dropbox/client/main.pyc", line 6279, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5821, in _init_components_for_account
File "dropbox/client/main.pyc", line 5745, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None
I hope you can help and thanks in advance
Ralf
Jay
Dropbox Staff
Dropbox StaffHi RSTurbo, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Hello Jay,
sure. Go ahead.
thanks, Ralf- Hannah
Thanks for all the hints, but none of the community recommendations helped and Dropbox support did not want to help me because my mail address was different than the one with which I have registered here.
My solution is now to use iCloud Drive and I deleted all files from my Dropbox account.
