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Forum Discussion
Davide_Saraceno
2 years agoHelpful | Level 5
"Dropbox cannot start / Dropbox ran into a connection issue" error (macOS Monterey)
Hi, Dropbox app used to load at startup and work smoothly on my Mac but since a few weeks Dropbox can’t load at startup, giving the following error dialog: "Dropbox cannot start / Dropbox ran into...
Hannah
Dropbox Staff
Hey Davide_Saraceno, thanks for bringing this to our attention.
Can we send you an email, so we can investigate this a bit more closely?
CVMunoz
2 years agoNew member | Level 2
Hi,
Since yesterday Dropbox can’t load at startup, giving the following error dialog:
"Dropbox cannot start / Dropbox ran into a connection issue"
I can only access my folders online and the desktop app is not running anymore.
I’ve already re-install three times the app in my desktop and nothing has changed. It appears the same error.
Could you help me?
Thanks,
Carla
SEE the Error: dropbox_erroreiqf655f.txt
bn.BUILD_KEY: Dropbox
bn.VERSION: 165.4.4300
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: f715a7a3-fa03-5afc-a31e-aa539647be8d
pid: 975
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Carla', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Carla Muñoz', pw_dir='/Users/Carla', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Carla', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Carla Muñoz', pw_dir='/Users/Carla', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Carla', 'admin', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Carla', 'admin', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Carla'
appdata: '/Users/administrador/.dropbox/instance1'
real_path='/Users/administrador/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/Carla/Library/CloudStorage/Dropbox'
real_path='/Users/Carla/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/7rchb70955l04wsxpjkt6by80000gp/T'
real_path='/private/var/folders/ql/7rchb70955l04wsxpjkt6by80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 811, in wrapper
File "dropbox/client/main.pyc", line 6279, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5821, in _init_components_for_account
File "dropbox/client/main.pyc", line 5745, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002190060 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600002193870 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 1192 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 1192 on anonymousListener or serviceListener}}}}}
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