Dropbox can't start after I moved hard drive to a new computer.
Hello!
I have physically moved my Dropbox hard drive to a new-old computer. I had this hard drive in my main computer, and now moved it to my 2nd home computer and wanted to install Dropbox there. The Dropbox folder is located at G:\Work Dropbox on both computers. I also added a bigger hard drive to my main computer.
The idea was to install Dropbox with the same path as the old one, so i don't have to download all the data again, but it will not let me start. My main computer runs Windows 11 and the 2nd computer runs Windows 10. I get this error message when i start the dropobox app after i pointed the path to the dropbox harddrive G:
bn.BUILD_KEY: Dropbox
bn.VERSION: 198.4.7615
bn.constants.WINDOWS_SHELL_EXT_VERSION: 72
bn.is_frozen: True
machine_id: 91beffda-820c-4064-9257-668f16af7ac0
pid: 3672
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\**\\AppData\\Local\\Dropbox\\instance3'
real_path='C:\\Users\\***\\AppData\\Local\\Dropbox\\instance3'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'G:\\Work Dropbox'
real_path='G:\\Work Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\198.4.7615\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\198.4.7615\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\**\AppData\Local\Temp
tempdir: 'C:\\Users\\**\\AppData\\Local\\Temp'
real_path='C:\\Users\\**\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 889, in wrapper
File "desktop/dropbox/client/main.py", line 6884, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6347, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6268, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 221, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 542, in _init_new_engine_locked
File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 144, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> Permission denied"
Hey rvenes - sorry to jump in here, but at this point I'd suggest a clean, advanced reinstall where you'd be able to point your Dropbox folder to your desired drive and select the folders you'd like to be synced on your new computer.
Let us know how it goes!
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Hello!
\n
\n
I have physically moved my Dropbox hard drive to a new-old computer. I had this hard drive in my main computer, and now moved it to my 2nd home computer and wanted to install Dropbox there. The Dropbox folder is located at G:\\Work Dropbox on both computers. I also added a bigger hard drive to my main computer.
\n
\n
The idea was to install Dropbox with the same path as the old one, so i don't have to download all the data again, but it will not let me start. My main computer runs Windows 11 and the 2nd computer runs Windows 10. I get this error message when i start the dropobox app after i pointed the path to the dropbox harddrive G:
\n
\n
\n
bn.BUILD_KEY: Dropbox\nbn.VERSION: 198.4.7615\nbn.constants.WINDOWS_SHELL_EXT_VERSION: 72\nbn.is_frozen: True\nmachine_id: 91beffda-820c-4064-9257-668f16af7ac0\npid: 3672\ncwd: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client'\n real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\nHOME: None\nappdata: 'C:\\\\Users\\\\**\\\\AppData\\\\Local\\\\Dropbox\\\\instance3'\n real_path='C:\\\\Users\\\\***\\\\AppData\\\\Local\\\\Dropbox\\\\instance3'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\ndropbox_path: 'G:\\\\Work Dropbox'\n real_path='G:\\\\Work Dropbox'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40555\tuid=0\tgid=0\nsys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe'\n real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe'\n \tmode=0o100777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\ntrace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc'\n real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc'\n \tnot found\n parent\tnot found\nTMP: C:\\Users\\*\\AppData\\Local\\Temp\nTEMP: C:\\Users\\**\\AppData\\Local\\Temp\ntempdir: 'C:\\\\Users\\\\**\\\\AppData\\\\Local\\\\Temp'\n real_path='C:\\\\Users\\\\**\\\\AppData\\\\Local\\\\Temp'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\nTraceback (most recent call last):\n File \"desktop/dropbox/client/main.py\", line 889, in wrapper\n File \"desktop/dropbox/client/main.py\", line 6884, in finish_dropbox_boot\n File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped\n File \"desktop/dropbox/client/main.py\", line 6347, in _init_components_for_account\n File \"desktop/dropbox/client/main.py\", line 6268, in create_sync_engine\n File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 212, in make_sync_engine\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 285, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 242, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 221, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 542, in _init_new_engine_locked\n File \"desktop/dropbox/sync_engine/nucleus/thin_client/client.py\", line 144, in __init__\n File \"desktop\\extensions\\nucleus\\nucleus_python.pyx\", line 77, in nucleus_python.NucleusSyncEngine.__cinit__\nnucleus_python.SyncEngineError: \"Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> Permission denied\"
\n
","body@stringLength":"3947","rawBody":"
Hello!
\n
\n
I have physically moved my Dropbox hard drive to a new-old computer. I had this hard drive in my main computer, and now moved it to my 2nd home computer and wanted to install Dropbox there. The Dropbox folder is located at G:\\Work Dropbox on both computers. I also added a bigger hard drive to my main computer.
\n
\n
The idea was to install Dropbox with the same path as the old one, so i don't have to download all the data again, but it will not let me start. My main computer runs Windows 11 and the 2nd computer runs Windows 10. I get this error message when i start the dropobox app after i pointed the path to the dropbox harddrive G:
\n
\n
\n
bn.BUILD_KEY: Dropbox\nbn.VERSION: 198.4.7615\nbn.constants.WINDOWS_SHELL_EXT_VERSION: 72\nbn.is_frozen: True\nmachine_id: 91beffda-820c-4064-9257-668f16af7ac0\npid: 3672\ncwd: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client'\n real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\nHOME: None\nappdata: 'C:\\\\Users\\\\**\\\\AppData\\\\Local\\\\Dropbox\\\\instance3'\n real_path='C:\\\\Users\\\\***\\\\AppData\\\\Local\\\\Dropbox\\\\instance3'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\ndropbox_path: 'G:\\\\Work Dropbox'\n real_path='G:\\\\Work Dropbox'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40555\tuid=0\tgid=0\nsys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe'\n real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe'\n \tmode=0o100777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\ntrace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc'\n real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc'\n \tnot found\n parent\tnot found\nTMP: C:\\Users\\*\\AppData\\Local\\Temp\nTEMP: C:\\Users\\**\\AppData\\Local\\Temp\ntempdir: 'C:\\\\Users\\\\**\\\\AppData\\\\Local\\\\Temp'\n real_path='C:\\\\Users\\\\**\\\\AppData\\\\Local\\\\Temp'\n \tmode=0o40777\tuid=0\tgid=0\n parent\tmode=0o40777\tuid=0\tgid=0\nTraceback (most recent call last):\n File \"desktop/dropbox/client/main.py\", line 889, in wrapper\n File \"desktop/dropbox/client/main.py\", line 6884, in finish_dropbox_boot\n File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped\n File \"desktop/dropbox/client/main.py\", line 6347, in _init_components_for_account\n File \"desktop/dropbox/client/main.py\", line 6268, in create_sync_engine\n File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 212, in make_sync_engine\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 285, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 242, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 221, in __init__\n File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 542, in _init_new_engine_locked\n File \"desktop/dropbox/sync_engine/nucleus/thin_client/client.py\", line 144, in __init__\n File \"desktop\\extensions\\nucleus\\nucleus_python.pyx\", line 77, in nucleus_python.NucleusSyncEngine.__cinit__\nnucleus_python.SyncEngineError: \"Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> Permission denied\"
\n
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Dropbox can't start after I moved hard drive to a new computer.","moderationData":{"__ref":"ModerationData:moderation_data:771759"},"body":"
Hey rvenes, I hope you're doing well, let's see what we can find!
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As a first step, would you mind trying out these steps provided by my colleague, Nancy?
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If this doesn't work, don't hesitate to let me know. Thank you!
Hey , I hope you're doing well, let's see what we can find!
\n
\n
As a first step, would you mind trying out these steps provided by my colleague, Nancy?
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If this doesn't work, don't hesitate to let me know. Thank you!
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That didnt work. Im not sure if i got the same error log, but here it is anway.
bn.BUILD_KEY: Dropbox bn.VERSION: 198.4.7615 bn.constants.WINDOWS_SHELL_EXT_VERSION: 72 bn.is_frozen: True machine_id: 91beffda-820c-4064-9257-668f16af7ac0 pid: 10320 cwd: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Dropbox\\\\instance3' real_path='C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Dropbox\\\\instance3' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'G:\\\\Work Dropbox' real_path='G:\\\\Work Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40555 uid=0 gid=0 sys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' not found parent not found TMP: C:\\Users\\rune\\AppData\\Local\\Temp TEMP: C:\\Users\\rune\\AppData\\Local\\Temp tempdir: 'C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Temp' real_path='C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 889, in wrapper File \"desktop/dropbox/client/main.py\", line 6884, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6347, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 6268, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 212, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 285, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 242, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 221, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 542, in _init_new_engine_locked File \"desktop/dropbox/sync_engine/nucleus/thin_client/client.py\", line 144, in __init__ File \"desktop\\extensions\\nucleus\\nucleus_python.pyx\", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: \"Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> Permission denied\"
That didnt work. Im not sure if i got the same error log, but here it is anway.
bn.BUILD_KEY: Dropbox bn.VERSION: 198.4.7615 bn.constants.WINDOWS_SHELL_EXT_VERSION: 72 bn.is_frozen: True machine_id: 91beffda-820c-4064-9257-668f16af7ac0 pid: 10320 cwd: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Dropbox\\\\instance3' real_path='C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Dropbox\\\\instance3' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'G:\\\\Work Dropbox' real_path='G:\\\\Work Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40555 uid=0 gid=0 sys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\198.4.7615\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' not found parent not found TMP: C:\\Users\\rune\\AppData\\Local\\Temp TEMP: C:\\Users\\rune\\AppData\\Local\\Temp tempdir: 'C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Temp' real_path='C:\\\\Users\\\\rune\\\\AppData\\\\Local\\\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 889, in wrapper File \"desktop/dropbox/client/main.py\", line 6884, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6347, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 6268, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 212, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 285, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 242, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 221, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py\", line 542, in _init_new_engine_locked File \"desktop/dropbox/sync_engine/nucleus/thin_client/client.py\", line 144, in __init__ File \"desktop\\extensions\\nucleus\\nucleus_python.pyx\", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: \"Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Ensuring root is writeable during FS initialization |>> Reopening failed |>> Duplicating handle |>> ACCESS_DENIED |>> Permission denied\"
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Hey rvenes - sorry to jump in here, but at this point I'd suggest a clean, advanced reinstall where you'd be able to point your Dropbox folder to your desired drive and select the folders you'd like to be synced on your new computer.
Hey - sorry to jump in here, but at this point I'd suggest a clean, advanced reinstall where you'd be able to point your Dropbox folder to your desired drive and select the folders you'd like to be synced on your new computer.
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Let us know how it goes!
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Dropbox Staff
