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Forum Discussion
Dropbox Capture paste into Outlook message creates attachments instead of being inserted in the body
For the last couple weeks, my Dropbox Capture is pasting screenshots as attachments in Outlook emails, instead of being inserted inside the message body.
Does anybody know how to modify that behavi...
Hi there!
Youcef from the Capture team here.
I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.
Thank you very much!
Megan
Dropbox Staff
Dropbox StaffHi Diego Baragiola, how are you today?
Can you let me know the exact steps you follow when this happens?
Does that happen automatically, or do you see an option to change the file type?
Hi Megan,
I do the following:
- I create a new message in outlook
- I select the Dropbox Capture icon and click on "Screenshot"
- I highlight a portion of the screen to capture
- Then I either do CTRL+V to paste the image into the e-mail or select markup to add some squares/arrows and then go SAVE, and paste into outlook
- what I get is an attachment to my message (called "Screenshot by Dropbox Capture.png"), instead of getting the image within the body.
Hope this helps 😀
Kind regards
- YoucefDropbox
Diego, Youcef from the Capture team. Super sorry about this bug. We are in the middle of fixing it. It should be fixed within the next app update!
- Jay
Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance on this matter.
