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Forum Discussion

LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Dropbox causing Mac desktop to freeze or slow down

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?
Desktop
Mac
Setting up the apps
tristanl's avatar
tristanl
Explorer | Level 4
5 years ago

There's an issue with Dropbox Mac where I am unable to use any finder/file system files without getting a spinning beach ball for 20 seconds. It makes my computer unusable.

 

I've done a bit of investigation, and if I pause syncing the problem persists, but if I quit the client in the menu bar the problem goes away. It comes back again as soon as I re-launch


It's the same (unresolved) issue mentioned here (ages ago):

 

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/dropbox-causing-MAC-desktop-to-freeze-or-slow-down-I-Mohave-10/m-p/327896/thread-id/59320

 

I'm on Catalina 10.15.3 (19D76)

Dropbox Mac v96.4.172

 

Also, support sucks. I clicked "Contact support" so many times before realising I can't contact support. Don't call it "Contact Us" if you don't let me contact you!!

  • tristanl's avatar
    tristanl
    Explorer | Level 4
    5 years ago

    I opened a support request, which was merged to another thread, and i'm not able to reply to the thread i was merged into.

     

    What I would like in order of preference:

    1. Mac client that doens't freeze my machine
    2. Ability to contact support

    3. If I can't contact support, and have to launch a community post instead, actual help rather than closing thread and merging it into one started over a year ago that still isn't resolved, presumably to help with KPIs on support threads.
    4. The unresolved thread from over a year ago to not have a "solution" posted by dropbox staff, because as mentioned further down the thread, it's not been resolved, and following that dropbox staff said they would remove the "solution" tag.

    5. Locations and Labels in the discussion threads that actually allow users to express their problems - if the only support is discussions, and the only discussion topics are all rosy, it makes it hard to figure out even where to begin!

     

    Just don't make it so hard :(

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there tristanl, thanks for nudging us on the Dropbox Community. At first, I moved your post to this thread, just to keep troubleshooting consistent. 

     

    Since you've checked that this stops after quitting the desktop app - great work with the investigation by the way! - could you make sure that you don't have any pending updates on your OS? 

     

    Could you also see how many files you have in your Dropbox folder by right-clicking and having a look at the Dropbox folder's Get info window? 

     

    Let me know what you find, thanks!

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