You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Robert F.41's avatar
Robert F.41
Helpful | Level 6
2 years ago

Dropbox changed location, now lots of "conflicted copies".

A couple of days ago Dropbox updated itself by moving my Dropbox files to ~/Library/CloudStorage/Dropbox.  Ever since then, I'm seeing all kinds of duplicate folders that have "conflicted copy" in th...
Desktop
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Robert F.41, let's jump right into this! 

 

You mentioned that you have some issues syncing files ever since that latest change, and that you have some conflicted copies in your Dropbox folder 

 

Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using?

 

As for the conflicted copies, and what you can do to remedy them, you can have a look into this article.

 

Keep me posted!

  • MitjaBosnic's avatar
    MitjaBosnic
    Helpful | Level 5
    2 years ago

    I had the same issue and it's definitely not a sync thing. Dropbox just moved all the folders that I used to have in my "root folder" or whatever you'd call it into a folder called "Mitja [removed]". I tried moving them back but it seems like I can no longer have any files or regular (non-team) folders there. This just deleted all my shortcuts, many of which were used to share files directly to hundreds of our customers.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey MitjaBosnic, sorry to see you're having this issue.

       

      Can you please check the 'sync' tab in your Dropbox preferences and let us know what the location of your Dropbox folder is?

    • Stuart M.12's avatar
      Stuart M.12
      Helpful | Level 6
      2 years ago

      We have tons of links, pinned files inside our apps etc. What was the reason that dropbox wanted to destroy all of our links? How do we get back to the old folder structure?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Stuart M.12, sorry to see you're having trouble.

         

        Can you please clarify what you're referring to?

         

        Are you referring to the Dropbox for macOS app update that moves the Dropbox folder to ~/Library/CloudStorage?

         

        Any additional info on the issue would be really helpful.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!