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Forum Discussion
Dropbox conflicting with Anti virus (Norton/Sophos)
Norton Firewall Alert: "Dropbox 49.4.69 does not have a valid digital signature."
Can someone please help with this? I don't understand what's going on.
Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.
Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.
Thanks!
- Jane
Dropbox Staff
I have the same situation as UR1ofTHEM. The file in question is not in the cache. It is in the path C:\Program Files (x86)\Dropbox\Update\Install\{06CD02FF-6D05-4F19-B801-C267B1180070}
I suspect it may very well be a legitimate file/update to the Dropbox Program, or it could be a trojan ransomware virus monster from hell. How do I confirm through Dropbox.com, or wherever, if it's legitimate.
- Jane
I just received a warning from Norton as Dropbox tried to auto-download the update (4/11/2018 @ 14:23 Eastern Time). Here's the warning:
"Dropbox 4.4.74 Installer does not have a valid digital signature"
d.dropbox.com (IP address 162.125.32.135) is the source of the attempted download.- Walter
Hey there RichMath - apologies for the tardy response; are you still seeing this warning when using our latest stable build (50.4.71 at the moment)?
I am just writing to let you know that our engineers have been informed accordingly and working actively towards a fix. You can see more about this currently Known Issue on this page.
Thanks for reporting this and have a wonderful week ahead Rich!
[EDIT: I have moved your query to an already existing thread that discusses the same issue. You can see the original post here. ]
This is the second time in two weeks or so that you've sent out an auto-update which Norton says contains no certificate.
I blocked it ; not sure about the other instance, as Norton foolishly allows a proceed if you aren't around to catch this.
Please, don't be untrustworthy -- at least two meanings intended, and fix this...!
Thanks
- Walter
Hey there narrationsd - Welcome to our Forum!
First off, I wanted you to know that I moved your post to a thread that is relevant with what you described. For your reference, you can take a look at the original post here.
Moreover, as you can see on our Known Issues thread (as per the Welcome Banner), this issue is currently investigated by our engineers. You can keep a lookout for an update here on our Forum - I, or a colleague of mine, will be updating this thread too once we have further news on the matter.
Thank you for your diligence and patience on this one. Have a great day!
Hi.
Receiving a notification saying DropboxClient_52.4.58 does not have a valid digital signature. What does this mean?
Thanks.
- Jane
Hey thanks for posting this inquiry here!
You may keep in mind that I've moved your post under this discussion, as other users have reported the same behavior & we're trying to keep things neat as much as possible. Since our team is currently aware of this issue & working on a solution, I'd advise checking back again for any updates.
I hope that this is helpful to you. Enjoy the rest of your day!
- Lucio
Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.
Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.
Thanks!
