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R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
DC78's avatar
DC78
Explorer | Level 3

Hi, I am experiecind teh same issue.

Android 5.1 phone (Kernel 3.10.65+)

I tried also to disinstalla and reinstall.

The issue is persisiting.

BR

diego

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for posting us here on this behavior Diego (DC78) & trying to work on this issue on your end! 
 
As I’d like to help you on the matter as much as possible & expedite resolution a bit, I’ve made sure to create a support ticket on our system gathering all the info you’ve included on this post. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again!
  • DC78's avatar
    DC78
    Explorer | Level 3
    7 years ago

    Hi Jane,

    Thansk in advance for your support, much appreciated.

    You should have received my reply to your email.

    BR

    Diego

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the nudge Diego ( DC78). You may have a second look at your inbox at your earliest convenience, in order to move forward on that together!

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