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Solved
Dropbox Desktop App 213.4.4597 thinks I have Win8 and won't start
I have an upgraded (from Win8 to Win10 Pro) PC and this evening Dropbox won't start and pops up the 'Dropbox is removing support for Windows 7,8 and 8.1. Exit Dropbox' popup box. I have downloaded th...
Hi Megan,
One of clients is having the same issue, and when I installed the "Long Term Support" client there was a notification that the version of Windows would no longer be supported, moment later the Dropbox installation updated and cannot longer be run.
Windows 10 Pro 22H2
OS Build 19045.5011
Advanced re-install had the same result.
Device was restarted multiple time
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Update:
I was able to resolve the issue.
For some reason the application had been set to run in Windows 7 Compatibility mode.
Once removed the application launched successfully.
I have completed the advanced reinstall and the estimate is 5 hours for the re-sync. It is showing a note about not supporting Win 7 and 8 at the top of the system tray pop up. But I will see what happens once everything has synced and I have restarted the PC.
Just curious but has this issue been resolved. My dropbox issues started about 2 months ago and I am still not able to resolve them. Dropbox support email has been telling me that their engineers are aware and an update is being worked on. But I'm losing a ton of productivity and seriously considering switching to OneDrive.
- Nancy
Dropbox Staff
I'm sorry to hear that, mitgeek.
From my side, I can see that your case is in progress, so once the assigned team has an update they can share, they'll get back to you via e-mail.
Speaking of, I've made sure to add an internal note from my side that highlights your comments.
Now, as much as I'd love to help expedite matters on your behalf, issues of this nature demand the appropriate investigation.
That said, I really appreciate the fact that you decided to share your experience with us here, and thank you for your ongoing patience.
By the way, I was able to install Stable Build 194.4.6267 and got my system to sync all files. But then after 20min the DropBox app self updates itself to 216.4.4420 and it stops working. I wish I could keep it at this old version!
