You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
17 days ago

Dropbox desktop app can't connect after a Windows 11 update

After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I ha...
desktop
sync
Windows
JohnnyMx2's avatar
JohnnyMx2
New member | Level 1

Hi Walter,

Below can find the screenshots:

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
17 days ago

Hope you don’t mind if I jump in, JohnnyMx2. From what I understand from the screenshot, your Dropbox app is stuck at starting, correct? 

Have you restarted your computer, since the Windows update, and it didn't make a difference?

  • JohnnyMx2's avatar
    JohnnyMx2
    New member | Level 1
    13 days ago

    Hi Nancy,

    Thanks for keeping communication on this. Yes, I have re-started several times but still not connect to dropbox app. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 days ago

      Hey JohnnyMx2, let me also jump in here!

      Keep in mind that incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, so this could also be the case there.

      However, if your date and time are correct you might also want to check this Help Center article. 

      You mentioned that you've already checked your firewall and proxies, but if you have an antivirus and/or firewall running, make sure you do the following:


      - Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS).
      - Add dropbox.com to the list of approved sites (white list) and make sure it is not on a black list.
      - In general, you need to allow *.dropbox.com and *.getdropbox.com to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain.
      - Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list.
      - Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect.

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