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Solved
'No Internet Connection. Your computer is offline' on the desktop app in Windows 10
Hello
I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:
1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- Reinstalled Dropbox; 4- Changed network adapter settings.; 5- Updated Windows 10; 6- I am about to move to another file syncing service if I don't get this fixed.
I need help from somebody at Dropbox, so I can use it again, many of my personal files are there, I've been a loyal customer for almost 8 years!
Hi Walter,
today i have to reinstall the PC for other reasons and now dropbox works
Thanks for your support
- Jay
Dropbox Staff
Hi FabioMSoares, thanks for bringing this to our attention.
Just for full clarification, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Is this a personal machine or a company-managed device?
This will help me to assist further!
Hi, Jay!
I don't have a proxy, and turned off VPN (I'm using regular cable Internet connection). It's my personal machine. I've reviewed the firewall rules and haven't found any rule that could be preventing access to any of the Dropbox domains. I even have reset network adapters, flushed DNS, etc.. The issue occurrs even when I disable Kaspersky Antivirus.
Do you have any indications on tests that I can perform myself to check if the dropbox domains are actually being blocked? Something like ping dropbox.com, but I do know sometimes servers may block ping requests.
Awaiting further instructions. Thanks
- Nancy
Hey FabioMSoares, hope it’s OK to jump in.
Can you send me a screenshot of the current app version running on your Dropbox app?
I was also able to locate your support ticket in the meantime and I can see your case has been forwarded to our advanced team, so please reply to their latest email, when you can.
I've the same problem, Is there a place where logs are stored?
- Walter
Hey mofabio - sorry to hear about this.
Can you clarify your computer's exact OS version and the status and version of your Dropbox desktop app as shown in your system tray?
Also, have you ensured that this is not caused by an antivirus, a firewall or even a VPN/proxy setting?
PC with windows 11, dropbox version 217.4.4417. I think there is not a problem of firewall or antivirus, I have tried different internet connections from which with other PCs Dropbox works
Yes, I tried reinstalling and the advanced reinstallation procedure, but it still won't connect. Keep in mind that the version of Windows has been restored.
I create another account on the same computer, it tells me that the client is offline. If you can contact me by email, I'd be happy to solve the problem. Thank you
Hi,
It's a company PC, but I'm system administrator :) I'm sure there are no blocks to the dropbox server. It worked before restore my PC.
I also tried from other internet connections, from my home, phone tethering but it always says it's offline
