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Forum Discussion
Solved
Unable to connect the Mac Desktop App with my account
Please Help🙏 Unable to connect
An error occurred during a connection to dropbox.com.
- The site could be temporarily unavailable or too busy. Try again in a few moments.
- If you are unable to load any pages, check your computer’s network connection. ==> perfect network connection
- If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web. ==> nothing blocked by firewall
Hi JHB3,
As a workaround, you may try prepend dropbox in address link with "www." and see if that works. For instance the second address may look like: https://www.dropbox.com/desktop/oauth2?code=gbvf1MCDJ_oAAAAAAAAQrJ8SeOG1B8qlCu3AML7jUBw&state=DO-H1d2-RZ_GyFBEPJNe6mGKxTTxKlcZYdyCUI52PdA
Good luck.
- Walter
Dropbox Staff
Hey there JHB3 - sorry to hear you're having issues with this.
Can you let us know the exact steps you take that result in this error?
Have you tried clearing your browser's cache or using another browser by any chance?
How about downloading and installing the desktop app from this page directly?
If you're on the Basic plan, also make sure you're not connecting more than 3 devices to your account as you might hit your device limit.
In any case, please keep us posted!
Hello Walter,
I'm using the following system:
In order to use Dropbox Desktop App I installed "Dropbox 195.4.4995.arm64.dmg".
Opened it and clicked on login at the app welcome page.
Following link opens in the browser:
Than I click "Allow" and the page is redirecting to:
Safari:
Firefox:
On both browser's I cleaned the cache and tried it several times.
The issue do appear with different installed desktop app versions.
In this example I used the .dmg from your provided link.
I have connected 2 devices.
Locking forward to your feedback, thanks in advance!
Hi JHB3,
I did a Free Website Uptime Test for dropbox.com
that gave me a TCP Connection Error for Hamburg and Berlin.
Are you accessing from these locations too?
