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JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
4 months ago

Dropbox desktop app can't connect after a Windows 11 update

After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I ha...
desktop
sync
Windows
mitgeek's avatar
mitgeek
New member | Level 2
3 months ago

I'm having the same issue here as well.   I don't think this has to do with firewalls or accessing any servers. 

I'm noticing that the Offline installer v210.5.4894 and today I tried offline Installer v211.5.32 both work in compatibilty mode until the darn app auto updates itself to current version then becomes stuck in the Starting up mode.  

Dropbox support - please help us with a version that does not have autoUpdate so we can live our lives until the support team figures this out.  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey mitgeek, sorry to see that you're also having trouble with the Dropbox application.

While there's no way for the Dropbox app to stop auto-updating, we'll happily look into the issue with you.

Can you send us a screenshot of what you see when you hover over the Dropbox icon in your system tray?

Also, how many files do you currently have in your Dropbox folder?

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