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Forum Discussion
Dropbox desktop app can't connect after a Windows 11 update
After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet.
I ha...
Megan
Dropbox Staff
Dropbox StaffHey aalves, let's jump right into this!
Would you mind clarifying the version of the Dropbox app that you're using?
Have you also checked the firewall and proxies on your machine, using the steps mentioned above in this thread?
Let me know more, and we'll take it from there!
Hi Megan,
Still me with same issue, keep without connecting and sync my files.
I have been forced to used my backup laptop to work on those dropbox files, this one I denied the Win11 update, but is not very practical because I cannot have my files sync in all my computers that use for work. Do you have any advance on this? no communication with Windows on this?
- Walter
Hey aalves - sorry to hear this persists for you. Do you happen to have security software installed on your computer? If so, could you temporarily disable them and let us know how it goes?
Apart from that, you could try another network too, if possible.
As for you JohnnyMx2, could you please clarify if you were able to use the app normally on Windows Safe mode and approximately how many files you're trying to sync to your device?
Microsoft Defender only...as set by my employer with "Tamper protection" on. No other network here.
- Hannah
Hey aalves, a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?
