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Forum Discussion

anonymous's avatar
anonymous
10 years ago

Dropbox Desktop App crashing on Windows 8

I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinsta...
Desktop
Setting up the apps
Daniel F.32's avatar
Daniel F.32
New member | Level 1
10 years ago

Problem here as well:

Log Name: Application
Source: Application Error
Date: 7/30/2015 10:44:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: dfmco-dfx1
Description:
Faulting application name: Dropbox.exe, version: 3.8.5.0, time stamp: 0x55a84cd3
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0xc0000005
Fault offset: 0x0000f20c
Faulting process id: 0x2308
Faulting application start time: 0x01d0cb427de05caa
Faulting application path: C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\Dropbox.exe
Faulting module path: C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\MSVCR120.dll
Report Id: 6193a0b0-3736-11e5-827b-605718e29685
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-31T03:44:01.000000000Z" />
<EventRecordID>29049</EventRecordID>
<Channel>Application</Channel>
<Computer>dfmco-dfx1</Computer>
<Security />
</System>
<EventData>
<Data>Dropbox.exe</Data>
<Data>3.8.5.0</Data>
<Data>55a84cd3</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f7ce6</Data>
<Data>c0000005</Data>
<Data>0000f20c</Data>
<Data>2308</Data>
<Data>01d0cb427de05caa</Data>
<Data>C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\Dropbox.exe</Data>
<Data>C:\Users\dflic_000\AppData\Roaming\Dropbox\bin\MSVCR120.dll</Data>
<Data>6193a0b0-3736-11e5-827b-605718e29685</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

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