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Forum Discussion
Dropbox crashing on Android
For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+). Latest version of Dropbox I have installed is v.114.2.12
I cleared app and phone cache, uninstalled, reinstalled, restarted, and still it doesn't work.
It looks like it works on restart but when I try to access any files, it kicks me out of the app and to my home screen.
I noticed that the app is still running in the background, but every time I put focus on it; it kicks me out to home screen again.
I have the same problem with Version 114.2.12 and Android 5.1. Many factory-resets, new installations, even creating a new account .... Now I downloaded Version 110.2.4 (date Sept 8th 2018) as an apk-file, installed and it works. But of course I cannot prohibit that Google Play will update me (to my favor of course) ....
Its interesting that it only crashes when WLAN is on. With WLAN off it seems to be stable, but all the files are not readable because of missing network connection (even when the file name is showed).
I wrote an email to Dropbox support.
- Jane
Dropbox Staff
- Jane
- I have the same issue with drobox v.114.2.12 and v.116.2.4. I'm using Android v5.1, OS name is Flyme 6.2.0.0G
After two last updates, I was not able to access the app on my android at all. When I try to access it, it crashes and exits the app. This is so frustrating and I thought that after the last update it will be fixed, but I still have the same problem.
- Walter
Hey there anaknezevic - sorry to hear that!
I have moved your post here to keep things neat since we had some similar reports recently.
Could you please confirm that the issue persists after clearing the cache on your app and then signing out and back into your Dropbox account? To do this:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Should the issue persist please let me know and I will reach out to you via email directly so we can work on this together with all our tools available.
Thanks in advance for your response.
PS: If you'd like to do this from your end, log a ticket with our team and let me know the ticket ID so I can locate it on our system.
The problem is, I can't access the app in order to be able to log out! I've cleared the cache, but still...
- when I tap on it, it starts but a second laer it quits. goes back to home screen. It was okay for the whole year. I tried installing, uninstalling, clearing cache.
Please help
Tia- Walter
Hello smahmud2 - sorry to hear this.
As we've been getting a number of similar reports lately, I moved your post under this thread to keep things neat in our forums.
Moreover, I have reached out via email to the address you use for your forum's profile so that we can have a more detailed look into this with all of our tools available.
Check your inbox for my email and we'll take it from there. Thanks in advance and have a lovely week ahead!
I am having the same issue with my Meizo M2 Note on Android 5.1
App keeps crashing when I open it.
