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Forum Discussion

Simran97's avatar
Simran97
Helpful | Level 6
2 years ago

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
Account Access
Desktop
Mac
  • Simran97's avatar
    Simran97
    12 months ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Andrea_sa's avatar
Andrea_sa
Explorer | Level 4

Hi Simran97, same here. I need it for work and they are being very slow. I will keep you updated! 

Simran97's avatar
Simran97
Helpful | Level 6
12 months ago

Hi Andrea, 

 

I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
All you would have to do is
1. Uninstall your Dropbox application
2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
4. Download the app through the steps that it take you through.

Let me know if this worked for you as well.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for sharing this with everyone here on the thread to see Simran97!

     

    I appreciate it, and if this doesn't work, I'm always here to help.

    • Christophe92's avatar
      Christophe92
      Explorer | Level 3
      12 months ago

      Please fix a good solution with the business team?

      Isn't normal that we have to disconnect from the company and connect back?

      • Simran97's avatar
        Simran97
        Helpful | Level 6
        12 months ago

        Hi Christophe92,

         

        I had the same issue with my business account. 
        And thats the only thing that worked. 
        You could ask your team admin to transfer the files to their account and then have them add you back. 

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