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Ozone's avatar
Ozone
Helpful | Level 6
7 years ago
Solved

Dropbox error - couldn't start Dropbox on Ubuntu

Couldn't start Dropbox.    error after fresh install of Ubuntu 18.04
desktop
Error Messages
Linux
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Hey  
    Ozone,
     I’d happily further investigate more closely & help you work towards a solution on this matter, thanks for posting us on the Dropbox Forum! 
     
    As it's my understanding that this issue pertains to your current setup, I’ve made sure to create a ticket on your behalf on our system, so as to check your account specifics on my tools & follow-up with you there. Whenever you have some spare time, please have a look at your inbox for my latest message & let me know here if you have any issues locating it. 
     
    I’m looking forward to hearing back from you on our email correspondence, so as to work on that with you towards a fix!
Oliver67's avatar
Oliver67
Helpful | Level 5
7 years ago

I have the same problem with a fresh install Ubuntu 18.04!
I tried two ways!
1.) Installation of "nautilus-dropbox" directly from the software center in Ubuntu. Then comes a window with the following note (see screenshot): Start Dropbox to complete the installation. After that, the rest of the software would have to be downloaded and installed. However nothing happens if the button "Start Dropbox" is pressed. So it does not continue in the installation.
2.) .deb Installs from Dropbox Homepgae trying to install. But also leads to no result!

 

Hope for solution!?

 

  • Oliver67's avatar
    Oliver67
    Helpful | Level 5
    7 years ago

    Ozone, this solution helped me!
    Since I kept my home folder when I reinstalled Ubuntu, I still had a folder .dropbox and .dropbox-dist.
    So I uninstalled nautilus-dropbox and then renamed both folders in .dropbox-old and .dropbox-dist-old.
    After that nautilus-dropbox installed and everything is fine!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for confirming Ozone & Oliver67! I’ve made sure to accept Ozone's reply as a Solution, as you mentioned that this has now been sorted for you. 
     
    Thanks again to all for reaching out on the Forum for assistance & for your ongoing cooperation while we were working on that. Please feel free to write us again at any time in case you experience further issues in the future. Until then, take care & happy Dropboxing! 
  • ilgl76's avatar
    ilgl76
    Explorer | Level 4
    7 years ago

    Thanks!

  • Oliver67's avatar
    Oliver67
    Helpful | Level 5
    7 years ago

    Hello Jane!

    Basically everything works.
    What I have noticed is that a small point is not working!
    When I click on the Dropbox program starter in the Programs section, the Dropbox drive does not start as desired. Nothing happens.
    Although Dropbox syncs and I can call the drive via the Gnome panel in the Dropbox icon.
    So there still seems to be a small mistake!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey all, thanks a lot for all your cooperation, both here & on our tickets! 
     
    The latest update I got from our top-level technicians is that the resolution posted above is the best workaround available, since Dropbox is based on Python and only locales supported by it would work. For that reason, I'd also encourage you to use this set of steps & install Dropbox after having changed your locale.
     
    Once again, I appreciate your valuable contribution on our Forum & we’re always just a post away if you have further inquiries or you’d like to share your thoughts. Until then, happy Friday & take care! 
     
     
     

    [This thread is now closed. If you have a similar or new question, you can ask here]

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