I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.

I am repeatedly getting this pop up, and I've repeatedly followed the steps the installer gives me, and have restarted numerous times, but the prompt returns immediately again, and is almost permanently on my screen. I am not clear from this forum what actually resolved the issue for others. Can someone please help? Here are the steps I'm doing:PoP up appears (Dropbox for macOS is now ready...")Click the pop up (no response in this latest attempt, so I try a different way)Going to the menu bar at the top of my Mac, click on the dropbox icon (with the orange 1 notification over it)Click on the link to take action"The latest version of Dropbox for macOS is now ready" (I know! Already installed, but I'll try again)Click on Continue"After the move, we'll confirm that your files are safe" (I click on start)Box refreshes, icon on bottom left shows syncing progressSign in prompt, sign in again"Well done! Dropbox is installled" (I don't believe you)I click next"Choose how to sync your files" (I choose make files local, I click "continue with basic")Various prompts start appearing to back up external drives, I choose "Don't ask me again" and "Not now" (I'd like not ever, but I assume both of those together mean that)"Want to keep your Mac backed up?" (no I don't, so I deselect all 3 folders, and now "Set up" is greyed out (IS THIS THE PROBLEM?), so all I can choose is "Not right now" so I select that"Continue without backing up Mac?" (yes, I just said that, I select "Continue to Dropbox")Finder appears, dropbox is there, but it appears to have the same path it always had, not sure if that's a problem ....and hooray, my notification area still says "Dropbox for macOS is now ready" and the menu bar icon still has an orange 1.... I'm not going to restart again Can someone please help, this is driving me a bit nuts.

This problem seems to affect many users, but we have scant information from DropBox as to what causes the issue or what efforts are being made to fix it. It doesn’t exactly inspire confidence.

I had the same problem on macOS Ventura 13.0.1.The Icon in the menu bar of the OS displays a new Notification. In the dropdown, there is a message "Dropbox for MacOS is now ready. Update Dropbox to use it on the latest version of macOS." This is already weird because I have already installed the latest version of dropbox. (161.4.4923)To get rid of it just click on "Getting Started" below this message. A new window should open now. If you keep this window open and click again on the Dropbox icon in the OS menu bar you should get another message. Click something to get rid of the second message. Now your Dropbox icon should no longer display a new notification.Now you can also close the window for updating dropbox. Sorry, this is just a temporary solution. The Notification will pop up again after a while.

Having this same problem on an Intel Mac with Ventura 13.1. Notification of an update persists no matter how many times the installation process is completed.

I did restart and I still see the red warning and the request to update. Here's a screen grab.

Dropbox for MacOS is now ready | The Dropbox Community

Steve H.18
Explorer | Level 3
2 years ago
I have the same issue. This problem is not different on this many users' computers. It is definitely a bug with no workaround, which should make it high priority. Does anyone know how to get access to beta releases? I'd be up for that.
- anonymous
  2 years ago
  Steve H.,
  Login to your account on the web, go to Settings > Preferences, enable Early Releases. Next time your app updates, it will get the latest beta.
  - Gerald B.5
    Helpful | Level 6
    2 years ago
    Hello Dropboxers,
    
    I am having the same issue. While everything is working fine at Host/Dropbox (see screenshot) I would like to get the files moved to the final resting place at ~/Library/CloudStorage since I have a lot of automations tied to the Dropbox location on various Macs.
    
    I am on a MacBookPro M1. Using version:
    I have the badge telling me to upgrade. Like many others I have gone through all the options; confirming full disk access, uninstalling and reinstalling, going through the "upgrade" cycle half a dozen times without any success. I still have the notification:
    
    I can see that this is an issue for loads of folks but happy to help Dropbox figure this out if there is still no solution.
ronj1
Explorer | Level 4
2 years ago
I've been having the exact same problem for months.
Had given up on it for a while and today decided to give it another go.

No matter how often I go through with the steps, and no matter how often I reboot my machine or un- and reinstall Dropbox, I keep ending up in the same situation with the same message.

M1 MacBook Pro 16"
Problem appeared with Monterey, now I'm on Ventura 13.4
Dropbox Version v174.4.5852
Dropbox has Full Disk Access and Accessibility switched on.

I've read the 14 pages of comments and tried everything that was suggested, to no avail.
Tried the "Advanced Reinstall" as described here.
(Which had its own problems, as when I tell Dropbox in "Advanced Settings" as per item 8.2 of the Mac instructions to use the existing directory ~/Library/CloudStorage (where my Dropbox data lives), it comes back with an error that it can't create the Dropbox folder. D'uh.
So I point it to ~/Dropbox and then after installation, it's pointing to the right folder regardless.)

No matter, result is the same, see square one.
What else can I try?
Thanks for any help with this.
- mike15gp
  Explorer | Level 4
  2 years ago
  I too have been dealing with this for months. These things I know: 1 - hover over DB menu bar says "up to date 174.4.5852; 2 - if I look into my Library/Application Support/Dropbox I see the dropbox.app which is 174.4.5852; and I also see a folder DropboxMacUpdate, which includes logs that I cannot read, other than the file date (today); 3 - if I look at Library/Dropbox I see an app DropboxMacUpdate.app; 4 - if I look at my Applications folder in Finder, I see Dropbox.app which is 173.4.6706 and says last opened today.
  These things I do not know: 1 - How to get the badge saying "Dropbox for macOS is now ready. Update Dropbox to use on the latest version of macOS. Get started." to go away. I have gone through the process many times. I have restarted my computer many times, and the badge never goes away.
  I have an iMac 2021 M1 16 GB Ram 1 TB storage MacOS Ventura 13.4. My Dropbox seems to work fine, but I am frustrated that this issue still persists. I suppose I could move everything to my 2 TB iCloud account.
  - mike15gp
    Explorer | Level 4
    2 years ago
    I must amend this. I ran the update one more time, and now in my Applications folder, the Dropbox version is the current one, 174.4.5852. The badge is still there on the DB icon in my menu bar.
Walter
Dropbox Staff
2 years ago
And what were the results Tak725? Are you getting an error or is your subscription showing now?
- Tak725
  Explorer | Level 4
  2 years ago
  Still show error
  - Walter
    Dropbox Staff
    2 years ago
    In that case, may we reach out via email to have a further look internally Tak725?
jeffco123
New member | Level 2
2 years ago
I keep getting annoying pop ups from dropbox requesting whether I want to update my app. If I reply "Yes", nothing occurs; if I reply "No" the pop up disappears but then it appears again and again and again
- Megan
  Dropbox Staff
  2 years ago
  Hi jeffco123, welcome to our Community!
  
  Can you clarify if you use a MacOS or Windows OS on your device, please?
  
  Just for clarification, if you try reinstalling the Dropbox desktop application, are you still getting the same notification?
  
  Let me know more, and we'll take it from there!