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Dave_Rado's avatar
Dave_Rado
Collaborator | Level 9
8 months ago

Dropbox for windows says "reconnecting to internet"

Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can...
Desktop
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Windows
ikir's avatar
ikir
Explorer | Level 3

same experience with me, but with macbook

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey everyone, thanks for bringing this to our attention.

 

Have any of you tried to do a more advanced reinstall of the Dropbox app, to see if that helps?

  • AndyG-KS's avatar
    AndyG-KS
    Explorer | Level 4
    8 months ago

    Hannah,

    Like the others on the thread I have had the same problem for quite a while.  I performed the advanced reinstall using the instruction in the link and after following Rodper321's instructions for replicating the problem, unfortunately the advanced reinstall did not fix the problem.  Dropbox connected to the internet and performed a sync after the app was reinstalled but after disabling/enabling the network connection and relaunching Dropbox I get the "Reconnecting to the Internet" message.  Windows 10 Pro/22H2 Dropbox app version 195.4.4995

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