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Forum Discussion
Dropbox freezing explorer
If I attempt to access ANY files or folders in my local dropbox folder, Windows explorer will freeze. I see that this is a common problem and I've read many of the threads detailing it. However,...
Walter
Dropbox Staff
Dropbox StaffHi there raydognuts, sorry to hear you're having issues with this.
Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?
Any additional information is more than welcome!
Well, at the moment it's working because I uninstalled and reinstalled the app between posting the problem and now.
I had to work and that was the only way to get access to my dropbox files.
It will happen again, though, and I can answer the app status question then.
In the meantime, I'm working on Windows 11.
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOMEPC
System Manufacturer HP
System Model HP Desktop M01-F0xxx
System Type x64-based PC
System SKU 6YQ58AA#ABA
Processor AMD Ryzen 3 3200G with Radeon Vega Graphics, 3600 Mhz, 4 Core(s), 4 Logical Processor(s)- Megan
Hi raydognuts, in order for us to troubleshoot this further, you would need to have the app installed on your device.
An important thing you'd need to keep in mind, is the amount of files that you have synced locally to the device. The performance of the app might decrease when you're using more than 300K files; which is the soft limit of our app. Could that be the case?
An antivirus, VPN or your firewall activity might also interfere.
Feel free to give us a nudge once you install the app, and we'll be more than happy to investigate further!
Current count is 191,272 files.
This number may not have been exactly the same when the problem occurred but it would have been similar.
