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LisaM1's avatar
LisaM1
Helpful | Level 5
6 years ago

Dropbox causing Mac desktop to freeze or slow down

Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?

Desktop
Mac
Setting up the apps
  • tw-smith's avatar
    tw-smith
    New member | Level 2
    6 years ago

    I have an imac 2015, running Mojove, without a problem.  Installed Dropbox and entire system would freeze within minutes of boot.  I started imac in safe mode.. no problem.  Removed Dropbox from login applications and have not turned it on.. and my mac no longer freezes.  

    I am headed to the solution

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 years ago

    Nothing here....

    Which version of Dropbox you on? 

    Is it a standard install with no symlinks/junctions etc. and on your main internal hard drive?

    • LisaM1's avatar
      LisaM1
      Helpful | Level 5
      6 years ago

      Yes it is a standard install as far as I know...

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for getting back to us, LisaM1. 
         
        If you’ve checked for what Mark mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate. 
         
        For this reason, I was able to locate your ongoing discussion that’s with a member of my team and I can see that they replied to you. I’ve passed your comments along to them, so for any further inquiries regarding this, please don’t hesitate to get back to them via email. Rest assured, they’ll do their best to assist you. :slight_smile:
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Sorry to hear that, LisaM1. 
     
    Additional to what Mark suggests, if you’re experiencing a slow-down on your computer and you’re seeing high CPU/RAM usage, check out this article for some suggestions on how to tackle it. 
     
    If you’re still experiencing some trouble, don’t hesitate to get back to us. Let us know of any updates! 
  • romanianmab's avatar
    romanianmab
    New member | Level 2
    6 years ago

    i tried to sign onto my drop box account on Safari on my iMac and it is locked up and locked in.  everytime i open Safari, it has defaulted to the DropBox website and becomes totally unresponsive.  I have to force quit the app.  

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
       
      Initially, please note that, in general, you can change the page to which your browser defaults to when you open it from your browser’s settings. More specifically, you can find more info and relevant steps on how to change Safari’s homepage in this link.
       
      Having said that, could you please provide me with more info on whether you’re able to access your account if you navigate through another browser or through an incognito/private browser? 
       
      Let me know what you find!
  • tristanl's avatar
    tristanl
    Explorer | Level 4
    5 years ago

    There's an issue with Dropbox Mac where I am unable to use any finder/file system files without getting a spinning beach ball for 20 seconds. It makes my computer unusable.

     

    I've done a bit of investigation, and if I pause syncing the problem persists, but if I quit the client in the menu bar the problem goes away. It comes back again as soon as I re-launch


    It's the same (unresolved) issue mentioned here (ages ago):

     

    https://www.dropboxforum.com/t5/Dropbox-installs-integrations/dropbox-causing-MAC-desktop-to-freeze-or-slow-down-I-Mohave-10/m-p/327896/thread-id/59320

     

    I'm on Catalina 10.15.3 (19D76)

    Dropbox Mac v96.4.172

     

    Also, support sucks. I clicked "Contact support" so many times before realising I can't contact support. Don't call it "Contact Us" if you don't let me contact you!!

    • tristanl's avatar
      tristanl
      Explorer | Level 4
      5 years ago

      I opened a support request, which was merged to another thread, and i'm not able to reply to the thread i was merged into.

       

      What I would like in order of preference:

      1. Mac client that doens't freeze my machine
      2. Ability to contact support

      3. If I can't contact support, and have to launch a community post instead, actual help rather than closing thread and merging it into one started over a year ago that still isn't resolved, presumably to help with KPIs on support threads.
      4. The unresolved thread from over a year ago to not have a "solution" posted by dropbox staff, because as mentioned further down the thread, it's not been resolved, and following that dropbox staff said they would remove the "solution" tag.

      5. Locations and Labels in the discussion threads that actually allow users to express their problems - if the only support is discussions, and the only discussion topics are all rosy, it makes it hard to figure out even where to begin!

       

      Just don't make it so hard :(

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi there tristanl, thanks for nudging us on the Dropbox Community. At first, I moved your post to this thread, just to keep troubleshooting consistent. 

       

      Since you've checked that this stops after quitting the desktop app - great work with the investigation by the way! - could you make sure that you don't have any pending updates on your OS? 

       

      Could you also see how many files you have in your Dropbox folder by right-clicking and having a look at the Dropbox folder's Get info window? 

       

      Let me know what you find, thanks!

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