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Frustrated99's avatar
Frustrated99
New member | Level 2
2 years ago

Dropbox Hijacks Camera Mac/OS

Hi.  I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software.  It's important for Zoom video to work for me.  However, if I have dropbox running I get the error message "Failed...
Desktop
Error Messages
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Frustrated99, sorry to hear you're having issues with this.

 

Could you clarify the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? 

 

Also, can you send us a screenshot of the exact error you're getting?

 

Have you tried another OS profile or device perhaps to see if there's the same conflict by the way?

 

Any additional information you can share is more than welcome!

JonnyBergdahl's avatar
JonnyBergdahl
Explorer | Level 4
2 years ago

I have the exact same issue. MacOS Ventura 13.3.1, running on a Apple M1 Max.

Dropbox v 174.4.5852, not sure what you mean by "the Dropbox desktop app's exact status"?

 

The error message displayed is:
"Failed to connect to the camera due to conflict with the function of another applications that are running..."

 

Exiting Dropbox solves the issue, so it is obvious to me that Dropbox is locking a file or device.

The other webcam in my system does not suffer from this issue. 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JonnyBergdahl, have you tried disabling the camera upload feature in the Dropbox desktop application preferences?

    • JonnyBergdahl's avatar
      JonnyBergdahl
      Explorer | Level 4
      2 years ago

      I do not use Dropbox for camera uploads so yes, it is disabled.

       

       

      regards;

      /jb

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try unchecking the first tick on that preferences page, to prevent external drives from being detected, to see if this helps?

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