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Frustrated99's avatar
Frustrated99
New member | Level 2
2 years ago

Dropbox Hijacks Camera Mac/OS

Hi.  I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software.  It's important for Zoom video to work for me.  However, if I have dropbox running I get the error message "Failed...
Desktop
Error Messages
Mac
Setting up the apps
JonnyBergdahl's avatar
JonnyBergdahl
Explorer | Level 4

I have the exact same issue. MacOS Ventura 13.3.1, running on a Apple M1 Max.

Dropbox v 174.4.5852, not sure what you mean by "the Dropbox desktop app's exact status"?

 

The error message displayed is:
"Failed to connect to the camera due to conflict with the function of another applications that are running..."

 

Exiting Dropbox solves the issue, so it is obvious to me that Dropbox is locking a file or device.

The other webcam in my system does not suffer from this issue. 

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JonnyBergdahl, have you tried disabling the camera upload feature in the Dropbox desktop application preferences?

  • JonnyBergdahl's avatar
    JonnyBergdahl
    Explorer | Level 4
    2 years ago

    I do not use Dropbox for camera uploads so yes, it is disabled.

     

     

    regards;

    /jb

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try unchecking the first tick on that preferences page, to prevent external drives from being detected, to see if this helps?

      • JonnyBergdahl's avatar
        JonnyBergdahl
        Explorer | Level 4
        2 years ago

        I unchecked all of them does not make any difference.

         

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