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tfd0926's avatar
tfd0926
Helpful | Level 5
3 years ago

Dropbox icon will not stay in Notification Area of Windows 10 Taskbar

I am used to always seeing the Dropbox icon in the Notification Area of the Windows Taskbar.  But for the last few weeks, it refuses to keep that as the default. I want it to stay there, because seei...
Desktop
Dropbox Basic
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hi tfd0926, sorry to jump in here, but I just wanted to mention that it sounds like you're using the latest version of our desktop app.

     

    With this version, we're transitioning to using GUIDs to manage the taskbar icon and some users will notice their taskbar icon position preferences will not be remembered during the transition.

     

    You can find out more about this on this page. 

     

    I hope this helps to some extent. 

LuigiP's avatar
LuigiP
Helpful | Level 6
3 years ago

Anyone else having this issue, as soon I turn my computer on and load dropbox it shows and then disappears to to the hidden icons section. You got to taskbar options to make sure it appears on the main toolbar and next time its back in the hidden icons section.

 

But what I have noticed is there are two different dropbox options in the system menu

1. Dropbox

2. Dropbox (146.4.4836 Up to date)

 

Anyone have any ideas on how to fix this

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi LuigiP, thanks for bringing this to our attention.

     

    Have you recently made any updates to Windows 10?

     

    Could you attach a screenshot showing what you're referring to in the system menu?

     

    This will help me to assist further!

    • LuigiP's avatar
      LuigiP
      Helpful | Level 6
      3 years ago

      Yes windows is completely up to date.

       

      Attached are the photos

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        If you enable both Dropbox mentions in the system menu, does it help at all with the taskbar icon?

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