We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tfd0926's avatar
tfd0926
Helpful | Level 5
3 years ago

Dropbox icon will not stay in Notification Area of Windows 10 Taskbar

I am used to always seeing the Dropbox icon in the Notification Area of the Windows Taskbar.  But for the last few weeks, it refuses to keep that as the default. I want it to stay there, because seei...
Desktop
Dropbox Basic
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hi tfd0926, sorry to jump in here, but I just wanted to mention that it sounds like you're using the latest version of our desktop app.

     

    With this version, we're transitioning to using GUIDs to manage the taskbar icon and some users will notice their taskbar icon position preferences will not be remembered during the transition.

     

    You can find out more about this on this page. 

     

    I hope this helps to some extent. 

LuigiP's avatar
LuigiP
Helpful | Level 6

Anyone else having this issue, as soon I turn my computer on and load dropbox it shows and then disappears to to the hidden icons section. You got to taskbar options to make sure it appears on the main toolbar and next time its back in the hidden icons section.

 

But what I have noticed is there are two different dropbox options in the system menu

1. Dropbox

2. Dropbox (146.4.4836 Up to date)

 

Anyone have any ideas on how to fix this

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi LuigiP, thanks for bringing this to our attention.

 

Have you recently made any updates to Windows 10?

 

Could you attach a screenshot showing what you're referring to in the system menu?

 

This will help me to assist further!

  • LuigiP's avatar
    LuigiP
    Helpful | Level 6
    3 years ago

    Yes windows is completely up to date.

     

    Attached are the photos

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      If you enable both Dropbox mentions in the system menu, does it help at all with the taskbar icon?

      • LuigiP's avatar
        LuigiP
        Helpful | Level 6
        3 years ago

        And in answer to your question Jay, no it does not when you restart it always goes back to how it was.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!