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Forum Discussion
Dropbox icon will not stay in Notification Area of Windows 10 Taskbar
I am used to always seeing the Dropbox icon in the Notification Area of the Windows Taskbar. But for the last few weeks, it refuses to keep that as the default. I want it to stay there, because seei...
Hi tfd0926, sorry to jump in here, but I just wanted to mention that it sounds like you're using the latest version of our desktop app.
With this version, we're transitioning to using GUIDs to manage the taskbar icon and some users will notice their taskbar icon position preferences will not be remembered during the transition.
You can find out more about this on this page.
I hope this helps to some extent.
Jay
Dropbox Staff
Dropbox StaffHi LuigiP, thanks for bringing this to our attention.
Have you recently made any updates to Windows 10?
Could you attach a screenshot showing what you're referring to in the system menu?
This will help me to assist further!
Yes windows is completely up to date.
Attached are the photos
- Jay
If you enable both Dropbox mentions in the system menu, does it help at all with the taskbar icon?
And in answer to your question Jay, no it does not when you restart it always goes back to how it was.
- Jay
Hi LuigiP, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance on this matter.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
