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tfd0926's avatar
tfd0926
Helpful | Level 5
3 years ago

Dropbox icon will not stay in Notification Area of Windows 10 Taskbar

I am used to always seeing the Dropbox icon in the Notification Area of the Windows Taskbar.  But for the last few weeks, it refuses to keep that as the default. I want it to stay there, because seei...
Desktop
Dropbox Basic
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hi tfd0926, sorry to jump in here, but I just wanted to mention that it sounds like you're using the latest version of our desktop app.

     

    With this version, we're transitioning to using GUIDs to manage the taskbar icon and some users will notice their taskbar icon position preferences will not be remembered during the transition.

     

    You can find out more about this on this page. 

     

    I hope this helps to some extent. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey tfd0926, thanks for bringing this to our attention.

 

Can you please open the Dropbox app preferences and see if the 'start Dropbox on system startup' option is checked?

 

To find the preferences, click on that Dropbox icon in your system tray, then on your initials/profile pic and then on 'preferences'.

 

If it's already checked, uninstalling and reinstalling the application might help.

 

Just, if you have a free account, make sure you have less than 3 devices linked to your account, before uninstalling.

 

Let me know how it goes!

LuigiP's avatar
LuigiP
Helpful | Level 6
3 years ago

How is the solution always to uninstall the app and reinstall it. Its only been an issue since the last dropbox update.

 

Dropbox makes an update, it breaks something why cant they fix the issue in another update.

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