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Forum Discussion
Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed
This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is mo...
Nancy
Dropbox Staff
Dropbox StaffSorry to hear this, donawalt. Let’s have a look.
What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there.
Also, what’s the current syncing status of your desktop app?
Let me know, and we’ll take it from there.
Nancy thanks for the reply! Here are 2 screen shots, showing the folder location, the request to again do Dropbox for MacOS File Provider, and then showing all files are sync'd:
- Jay
Hi donawalt, thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail.
Thanks Jay , but no thanks. It's broken, and I don't have time to deal with this. I don't think vendors understand that we have jobs to do, and the last thing I need is spending time on something like this. If you can fix it great. If there is something I can do to fix it, great - let me know. Otherwise, don't put me through a support session, I'll just keep saying "Not now". If it gets too burdensome I'll move on the something else, there are choices. I would strongly suggest submitting this as a problem for your software/engineering group to sort out. Very disappointing that this works so poorly.
- Nancy
Hi again, donawalt! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox.
The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would help us pinpoint what may be happening.
If what I suggested above doesn’t help still though, let me know and I’ll check if there’s something else that we can try.
