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Forum Discussion
Dropbox keeps going back to the top of the folder when scrolling via VoiceOver on iOS 18.
I am a user who happens to be blind, using VoiceOver, the screen reader for my iPhone 15 Pro. I am using the latest version of dropbox updated six days ago as of October 14. When I am in a long list ...
I just wanted to report in that my issue has been fixed as of version 402.2. This version allows me to scroll effortlessly through my public folder. I am using VoiceOver since I am blind, to read my iPhone screen. When I do the gesture for scrolling from page to page with a three finger swipe up, There is no glitch. It does not randomly jump to the top of the public folder. I can swipe right with one finger from item to item so that focus is moved to each individual file. This was not possible with the previous version. Thank you, thank you, thank you!
iar
Dropbox Staff
Dropbox StaffHi ccooke228,
I'm one of the engineers responsible for the file list on the iOS app. Thanks for raising this issue! We haven't seen this crop up in our testing or other user feedback, so it's great to have your detailed report.
After trying the steps suggested by Nancy, could you provide a few more details? Specifically: What version of the app are you running? Does this happen only within folders you access through the Files tab or also folders accessed from the Home tab? Does the issue occur in non-folder file lists such as Recents or Starred, which are also accessed from the Home tab?
I'd also ask you to try a different iPhone or iPad if you've got one. And if you haven't got one, a possible workaround for the short term might be to use the web interface. Not ideal, but if it gets your workflows unstuck then it's worth trying.
- Hi. Thank you for your reply. I haven't yet tried Nancy's solution, but wanted to answer your question that this has only happened since the last update. Also, this happens in the folders section as in my Public folder. This behavior of not being able to scroll efficiently does not occur on the home screen of the app. So, I am able to flick through the many files by swiping right with VoiceOver and move from file to file. But, I am limited as to the number of files I can swipe through in a folder. I should be able to keep swiping right with VoiceOver on and it will highlight each file and move the focus from one to the other for as many files as I have. Since Nancy's solution was extreme, I was hoping for another solution rather than clearing cache, deleting, and re-installing. Thanks.
I just wanted to report in that my issue has been fixed as of version 402.2. This version allows me to scroll effortlessly through my public folder. I am using VoiceOver since I am blind, to read my iPhone screen. When I do the gesture for scrolling from page to page with a three finger swipe up, There is no glitch. It does not randomly jump to the top of the public folder. I can swipe right with one finger from item to item so that focus is moved to each individual file. This was not possible with the previous version. Thank you, thank you, thank you!
