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Kenton N.'s avatar
Kenton N.
Helpful | Level 5
4 years ago

Dropbox Menu bar app not responding (spinning beachball) on MacOS Mojave (10.14.6)

For the last few days, I've noticed my Dropbox menu bar app shows that it is syncing. But when I hover my mouse over the icon, I see a beachball and can't do anything with it. Also, accessing and sav...
Desktop
Setting up the apps
  • Kenton N.'s avatar
    Kenton N.
    4 years ago

    I managed to get it solved I think. 

     

    I restarted the Mac and before Dropbox had a chance to get into its Not Responding state, I quickly went up to the menu bar and Quit. 

    After that, I was able to do the Advanced ReInstall and it all seems to be working ok now for the past day.  

     

    I'm not quite sure what caused it to have issues in the first place, though. I definitely have admin privileges on this computer. I have not updated my OS is a long time (still on Mojave) and the version of Dropbox that I reinstalled is the same that I previously had. 

     

Kenton N.'s avatar
Kenton N.
Helpful | Level 5

Thanks for replying. 

 

When I do CMD+Option+ESC to bring up the Force Quit menu, Dropbox is not listed (NOTE: none of the other services that I have running from the menu bar are listed there either).

 

So, I'm unable to force quit it in the traditional manner. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Did you install it with admin privileges in the first place Kenton N.?

While at it, can you open your Mac's Activity Monitor and try to find any items that may reference Dropbox?

If you find any, force quit them from there and try to uninstall anew. 

Keep me posted with any updates!
  • Kenton N.'s avatar
    Kenton N.
    Helpful | Level 5
    4 years ago

    I managed to get it solved I think. 

     

    I restarted the Mac and before Dropbox had a chance to get into its Not Responding state, I quickly went up to the menu bar and Quit. 

    After that, I was able to do the Advanced ReInstall and it all seems to be working ok now for the past day.  

     

    I'm not quite sure what caused it to have issues in the first place, though. I definitely have admin privileges on this computer. I have not updated my OS is a long time (still on Mojave) and the version of Dropbox that I reinstalled is the same that I previously had. 

     

    • TAY63's avatar
      TAY63
      New member | Level 2
      4 years ago

      Thank you, I will try that!!

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