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msalem29's avatar
msalem29
Helpful | Level 5
8 years ago
Solved

Dropbox app on Mac not responding

I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem.

Even the Dropbox icon has vanished from Taskbar. I can see my Dropbox folder on Finder, which has all the last sync files from last week.

When I try to launch the app through Finder -> Applications -> Double Click on Dropbox, still nothing happens. 

Dropbox icon in Launchpad is unresponsive. Clicking on it takes me back to my last used screen on the mac.

Uninstalled and tried offline installer 44.4.58 - No result, not even sure if the installation completed or not.

Have gone through various posts on this forum and tried different fixes. Nothing worked yet.

HELP ME !

desktop
Setting up the apps
sync
  • msalem29's avatar
    msalem29
    8 years ago

    OK...update

    In addition to Dropbox not syncing, i had also lost ability to copy/paste as well. So while trying to search a fix for that problem, it seemed to have fixed by Dropbox issue as well.

    All I had to do was type "sudo update_dyld_shared_cache" through Terminal. 

    And restart.

    Everything works fine now. Don't ask me how it happened.  

    Cheers.

  • JoeyRox's avatar
    JoeyRox
    New member | Level 2
    8 years ago

    When i upgraded my OS a while back i had to re-sync my dropbox, i went to the dropbox icon in the menu bar of the OS, then clicked the cog for settings, then preferences, then account, then unlink, then i closed out of dropbox then re-installed the installer, installed the dropbox app, signed in, then went to the icon at the top menu bar, then to preferences again, and then to sync, and re-selected the folders i wanted to sync and everything came back! 

    • msalem29's avatar
      msalem29
      Helpful | Level 5
      8 years ago

      Unfortunately, even the Dropbox icon on my taskbar has vanished. Except the Dropbox folder on Finder where all my files still reside (thankfully!), there is no sign of life from Dropbox on my machine.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Hey msalem29, thanks for posting on the Dropbox Community on this syncing issue, let me send over some steps below & we’ll take it from there, based on the results you’ll get! 
         
        As an initial point of reference, can you have a look at your Activity Monitor & see if Dropbox is actively running? Following, I’d suggest checking on the files within the Dropbox folder & see if there are any icons indicating syncing :arrows_counterclockwise:/ :white_check_mark:.
         
        Based on your description, it seems as if something is blocking the updater in the background, hence the app isn’t automatically loading the latest version. If you can’t run the installer (your Antivirus or some security software is creating a conflict, that’s preventing the installation from being carried perhaps?), could you disable all other programs & give our offline installer a try? 
         
         
        Additionally, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
         
        Keep me updated on the results here & I’ll do my best to follow-up with you. Thanks & I’ll be awaiting your next message!  
  • Dolphinwth's avatar
    Dolphinwth
    New member | Level 2
    6 years ago

    there's clearly an issue with Dropbox.  Everthing else on my mac works same as before, dropbox no longer works after working fine for years.  Dropbox: stop blaming on user error, the ether, or 3rd party applications, just put your heads together with the apple-mac folks and get it fixed.  Dropbox should beta-test any updates prior to lauching to ensure a seemless expperience for users (regardless of what operating system/platform is being used).  I'm guessing most of us aren't IT troubleshooting types, and just want Dropbox to function properly, always...

    It was a great product when it worked, but looks like it's now going the way of the dodo bird.

  • xyz222's avatar
    xyz222
    Explorer | Level 4
    5 years ago

    Apr 12, 2020 - i am responding to this entire thread, especially Jane, Dropbox Support (thx for trying). I also suddenly have a dysfunctioning NON-functioning High Sierra Dropbox (v.94.4.384) and am unwilling to attempt Terminal or any other suggestions until DROPBOX SUPPORT posts one that simply works. 

     

    I don’t have any suspect apps like Dropboxer or Boxifier etc. I have only the freeware uncustomized version of the Malware app, set to take NO ACTION, and nothing in my MBP is set to update automatically.

     

    PLEASE give us direct, specific instructions, because Dropbox is the only tool/app malfunctioning so of course we deem it a Dropbox Corp. responsibility.

     

    TIA.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi xyz222; how are you today?

       

      As our most recent stable buld (95.4.441) just got out, I'd suggest updating your desktop app's version to that first.

       

      Let me know how it goes! 

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