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Forum Discussion
Dropbox on Mac stuck syncing indefinitely for days.
The Dropbox icon in my menu bar has shown the syncing icon for days. I've tried restarting the app as well as restarting my computer. When Dropbox starts up, it says "Syncing 2 files..." for a little while and then changes to simply "Syncing...". This is the message at the bottom of the Dropbox dropdown. When I select "View syncing issues" it reports "No Issues". I have the 2TB plan and am nowhere near running out of space, either on my plan or on my hard drive.
As far as I can tell, Dropbox is working properly otherwise.
The time on my computer is set automatically and is correct. I have not travelled or changed the time. I use regular home high-speed internet with no special settings. I've not had this issue in the past, nor do I have issues with other apps.
I have version v213.4.4597 and have been using File Provider (CloudStorage) for a while now.
- Megan
Dropbox Staff
Hey there, sfsam, happy Monday!
Also, you did an amazing job troubleshooting this on your end, well done!
You mentioned you're using File Provider for a while now, so is it safe to assume that the app hasn't been stuck "syncing" content ever since this migration happened?
Is it possible to see which files are syncing based upon the icons of the folders in Finder?
Also can you try these steps here to fix your hardlinks and permissions and let me know how that goes, please.
Keep me posted!
Hi Megan,
I've had File Provider working for many months. The syncing issue I'm reporting started several days ago. The icons in the Dropbox folder are all green circles with the white checkmark.
I did the 'Fix hardlinks' button and it reported that it worked. But the syncing issue persists. I then did the 'Fix permissions' button and it reported that it was unable to fix permissions. I restarted Dropbox after each button. As before, it says 'Syncing 2 files...' for a minute or so and then changes to just 'Syncing...'. The menu bar icon has the syncing badge.
