You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox on PC is inaccessible to the blind - I can't access the app preferences
Hello,
I'm a blind user using a screen reader on PC.
Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, a...
Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on our forum, Kevan P., and welcome aboard.
Can I ask which screen reader you’re using and what its version is?
Also, what's the OS version of your computer?
I’d like to gather as much info as possible on this and check what may be happening.
Ping me when you’re ready.
NVDA 2024.2, latest version
Windows Home Premium 10.0.19045 Build 19045
Jordi-DBXDropbox Engineer
Thank you for writing in Kevan P. , and reporting this problem!
We've identified that you were recently included in a new experience in the system tray icon. While we investigate this issue and work on any needed fixes, we've temporarily rolled back this update for you.
Within an hour or so, you should no longer have this experience. Please let us know if that resolves the issue for you!
Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.
- Jordi-DBX
Hi Kevan P. , wanted to reach back out. Glad you found a solution on both versions!
We've fixed what we believe to be the issue you were experiencing. You should see the new experience within the hour. Please reply here and tag me if you continue to have any issues in the new experience with your screen reader!
