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39 TopicsI got this email "Please don't ignore: Your setup isn't complete" for my existing Dropbox account.
I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉) My Dropbox login email is different to my Google Play account.Solved1.7KViews0likes13CommentsTrying to switch users on Dropbox on Mac
Hello all, I tried loading DB on an additional MacBook. I think my mistake was loading Chrome and being prompted for a Gmail account. I set that up and then installed Dropbox which took my gmail account (email address) for my DB account email. Instead of connecting to my 2TB DB files it set up a 2GB account and prompted me to choose a plan. I've searched and have not found luck getting ahold of customer support. Ive tried multiple times to delete and reinstall both apps. I finally logged out of google on the Chrome app but that made no difference. I deleted Chrome, deleted Dropbox, rebooted, and tried shutting down the computer. I am able to load DB and get the welcome menu. It does not prompt me for my account name but instead says Welcome Back xxx@gmail.com. I'tried this a few times to. no avail. I tried to make sure any instances of Chrome and DB were removed from my MacBook, even downloaded copies of the installation software for DB, but nothing works. The computer is currently loaded with DB and I can log out of it but not switch users. Grateful for any help. Paul243Views0likes1CommentDropbox on PC is inaccessible to the blind - I can't access the app preferences
Hello, I'm a blind user using a screen reader on PC. Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, and upgrade button. No menu is visible to the screen reader like before... Can you please fix it so I can continue to use your service properly? I need to turn off auto-start with Windows but now I cannot since you had to change your layout.Solved2.8KViews0likes6CommentsHow can I change Dropbox account on the desktop app on Windows?
I'm trying to change the DBx account to a different one but in windows explorer it still shows my files....I want to log in under my friends account (trying to fix their PC but had to use my DBx account to save files) NOw they have their own DBx but I can't get logged in w346Views0likes1CommentCan you have files available offline by default on the iOS app?
"We're re-launching the option to choose the default status of synced files in the Dropbox desktop application (in the Preferences > Sync tab) for users of the newer File Provider version." Is this setting available on the iPhone? On my iPhone I want all files available offline by default.582Views0likes4CommentsDropbox icon opens Finder instead of app preferences on macOS Sonoma 14 M2
Hello, Everytime I try to open the desktop app to access my preferences the icon just opens Finder. I have read other message board posts about this issue and restarting the computer did not resolve the problem. Any assistance would be appreciated.943Views0likes7CommentsDropbox app won't open on Win11 to access my app preferences
I have tried uninstalling and reinstalling numerous times on my laptop (Windows 11). I am trying to access the dropbox app to edit my preferences, but I cannot seem to get it to open. Whenever I try to open the app from the task bar nothing happens. When I click on the shortcut on the desktop it opens my file explorer. I am trying to see why one of the shared folders is not syncing, but I cannot get in to view my preferences to see if that is the issue.791Views0likes3Comments