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cachaito's avatar
cachaito
Helpful | Level 6
10 months ago

Dropbox on Windows 7 - unable to login at system start

Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need ma...
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  • cachaito's avatar
    cachaito
    10 months ago

    Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

     

cachaito's avatar
cachaito
Helpful | Level 6

Hi again Hannah. I disabled Microsoft Security Essentials from auto start and after system restart output was the same (screenshot provided). I feel that this Dropbox auto-start issue has something with delay of Dropbox initialization. I noticed that sometimes (fiber optic cable internet) when my connection is fast established Dropbox successfully starts and login.

 

cachaito's avatar
cachaito
Helpful | Level 6
10 months ago

Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi there, cachaito!

     

    Awesome news, I'm glad to hear that. 

     

    In any case, we'll be one post away if you need anything else! 

  • cachaito's avatar
    cachaito
    Helpful | Level 6
    10 months ago

    Hello Hanna and Megan. I'm sorry for writing this, but this morning when I turned on my computer I was greeted by this unpleasant sight:

     

     

    Dropbox still doesn't want to connect 😞

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for letting us know, cachaito.

     

    Is it possible that the setting you changed yesterday, automatically switched back to what it was before, after the computer was turned off?

  • cachaito's avatar
    cachaito
    Helpful | Level 6
    10 months ago

    Hi Hannah. That was the first thing I've checked up. Both Dropbox services are set up as automated with delayed start, as yesterday...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the update!

     

    Hmm, can you let me know if you can access dropbox.com as normal from your browser?

  • cachaito's avatar
    cachaito
    Helpful | Level 6
    10 months ago

    Hi Hannah, when Dropbox app is trying to login (screenshot 1) I cannot click on "web" icon (it's greyed out) and go straight to Dropbox page. But through web browser it's not a problem. When I open Dropbox page during failing attempt of login to the app, Dropbox page shows me I'm logged and all is fine (screenshot 2)

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for keeping me updated, cachaito.

     

    One more thing I can think of is that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly; can you check if you have this update?

  • cachaito's avatar
    cachaito
    Helpful | Level 6
    10 months ago

    Hi Hannah. I already got this security update (screen attached). I think it's a Dropbox fail during start. It tries to connect once and stops but my internet connection can be resolved sometimes a little bit longer. Dropbox should try to connect in intervals after start, not only tries once and stop while telling user that it really tries 🙂

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey cachaito, can I send you an email, in order for us to have a closer look into this? 

  • cachaito's avatar
    cachaito
    Helpful | Level 6
    10 months ago

    Hi Megan. Of course, send me the mail.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey cachaito, I just reached out to you myself, so make sure to check your emails, when you have a chance.

     

    Thanks!

  • marcelbrt's avatar
    marcelbrt
    New member | Level 2
    9 months ago

    it seems to work, version was 196.4.6900 (i have checked it again)

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the heads up marcelbrt!

     

    It seems you're using our latest stable. Is it safe to guess that everything is now working as they should? 

  • cachaito's avatar
    cachaito
    Helpful | Level 6
    9 months ago

    Hi Megan! I noticed that version 197.4.7629 fixed the issue. Dropbox login after system start is working again for Windows 7.

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