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Forum Discussion
Dropbox permissions error on install on MacOS Monterey
I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and also setting the permissions in Settings, but am still having the problem.
Thank you!
bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: ce202acf-c669-5b82-9f09-136f4627e054
pid: 3688
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/snibbe'
appdata: '/Users/snibbe/.dropbox/instance1'
real_path='/Users/snibbe/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/snibbe/Dropbox (Personal)'
real_path='/Users/snibbe/Dropbox (Personal)'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 832, in wrapper
File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"
I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)
- Jay
Dropbox Staff
Hi snibbe, thanks for bringing this to our attention.
Could you try these steps on your machine to see if they help?
Keep me updated with any progress!I just followed these instructions, but Dropbox returns an error again:
bn.BUILD_KEY: Dropboxbn.VERSION: 138.4.2392bn.constants.WINDOWS_SHELL_EXT_VERSION: 51bn.is_frozen: Truemachine_id: ce202acf-c669-5b82-9f09-136f4627e054pid: 40042ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/snibbe'appdata: '/Users/snibbe/.dropbox/instance1'real_path='/Users/snibbe/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/snibbe/Dropbox (Personal)'real_path='/Users/snibbe/Dropbox (Personal)'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 832, in wrapperFile "dropbox/client/main.pyc", line 6623, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 313, in _wrappedFile "dropbox/client/main.pyc", line 6170, in _init_components_for_accountFile "dropbox/client/main.pyc", line 6094, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)
Need some help...Unfortunately DROPBOX SUPPORT is non-existent. Been running Dropbox app on iMac for years with suitable updates. Yesterday, my app appeared to be corrupt. I deleted it and tried to reinstall. Trying both simple and advanced reinstalls, I get a permissions error that stumps me. I rely on Dropbox for my business and I'm fairly computer literate. I don't want to break the link between my computer and the cloud, but I suspect the problem is an orphan file in my library. Anyone help PLEASE!!!!!
So I had my tech guy take a look. He deleted some "hidden" config files and the install went smoothly after that. Really good to know that there's a knowledgeable community out there for Dropbox. Totally disgusted in their internal support team. Ran me around in circles for two days.
Thanks Walter.
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