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jlmoore314's avatar
jlmoore314
Helpful | Level 5
4 days ago
Solved

Dropbox stuck syncing on my work desktop after updating Windows.

I have both my personal Dropbox and work Dropbox accounts on my work desktop. I recently updated my Windows and Dropbox has been stuck syncing ever since. For some reason, only my personal account is...
desktop
sync
Windows
  • Walter's avatar
    Walter
    4 days ago

    Thanks for the additional information and the screenshot too jlmoore314 - much appreciated.

    Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this?

    If it's still stuck at the same number of files, can you try fixing your hardlinks and permissions and let us know how it goes? 

jlmoore314's avatar
jlmoore314
Helpful | Level 5
4 days ago

Hi, thank you! It's v219.4.4463. I attached a picture of the syncing status. 

There are no files listed under sync issues. 

I don't think I am able to disable the firewall - it's required to connect to our work network/internet. I attached a screenshot of the allowed apps for Windows Defender Firewall. 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Thanks for the additional information and the screenshot too jlmoore314 - much appreciated.

    Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this?

    If it's still stuck at the same number of files, can you try fixing your hardlinks and permissions and let us know how it goes? 

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