Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
Hey Redalong, sorry to hear you're having issues with this.
Could you please try temporarily disabling any antivirus or firewall you might have running on your computer and try the offline installer from this page?
Let us know if you get any different results!
As for you robert1881, would you like me to open a new support ticket for you perhaps?
@Walter Thanks. I think I found the problem. Just not sure if there is anyway around it. I think the problem is something called Forticlient. I closed all other virus and firewall programs. But I can’t close this one. I asked IT but even they can’t close it. The official answer was: don’t use Dropbox (it’s laptop from work). If anyone knows any way to solve except stopping to use Dropbox, I’d love to hear. But I’m afraid I don’t have much choice.
I really hope you are right. But I’m not sure. I don’t really know what Forticlient does exactly, but understood from the it guy that it blocked certain sites/programs and apparently my work decided they didn’t like people using Dropbox. He said there was no way around.
We use FortiClient for VPN connections, but it also scans for vulnerabilities and it can also function as a firewall. It's possible that your IT department enforces a rule which blocks Dropbox, but I'm not sure how that works. But again: that's not what broke my Dropbox, because I use both Dropbox and Forticlient on my personal laptop and there I have no problems whatsoever.
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Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...","body@stringLength":"827","rawBody":"
Dropbox installer fails, saying \"The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again\".
But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit.
So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says \"No internet connection. Your computer is currently offline. Please check your network settings.\"
Again, there is internet because I'm able to write this. Any ideas?
I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?
Dropbox installer fails, saying \"The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again\".
But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit.
So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says \"No internet connection. Your computer is currently offline. Please check your network settings.\"
Again, there is internet because I'm able to write this. Any ideas?
I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?
"},"Conversation:conversation:647804":{"__typename":"Conversation","id":"conversation:647804","solved":true,"topic":{"__ref":"ForumTopicMessage:message:647804"},"lastPostingActivityTime":"2024-02-01T03:40:02.959-08:00","lastPostTime":"2024-02-01T03:40:02.959-08:00","unreadReplyCount":100,"isSubscribed":false},"ModerationData:moderation_data:647804":{"__typename":"ModerationData","id":"moderation_data:647804","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:647804_1":{"__typename":"Revision","id":"revision:647804_1","lastEditTime":"2023-01-02T19:57:47.060-08:00"},"ForumReplyMessage:message:654984":{"__typename":"ForumReplyMessage","id":"message:654984","conversation":{"__ref":"Conversation:conversation:647804"},"author":{"__ref":"User:user:1612892"},"revisionNum":1,"uid":654984,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Dropbox thinks my PC is offline","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:654984"},"parent":{"__ref":"ForumReplyMessage:message:654845"},"body":"@Walter Thanks. I think I found the problem. Just not sure if there is anyway around it. I think the problem is something called Forticlient. I closed all other virus and firewall programs. But I can’t close this one. I asked IT but even they can’t close it. The official answer was: don’t use Dropbox (it’s laptop from work). If anyone knows any way to solve except stopping to use Dropbox, I’d love to hear. But I’m afraid I don’t have much choice.","body@stringLength":"460","rawBody":"@Walter Thanks. I think I found the problem. Just not sure if there is anyway around it. I think the problem is something called Forticlient. I closed all other virus and firewall programs. But I can’t close this one. I asked IT but even they can’t close it. The official answer was: don’t use Dropbox (it’s laptop from work). If anyone knows any way to solve except stopping to use Dropbox, I’d love to hear. But I’m afraid I don’t have much choice.","kudosSumWeight":0,"repliesCount":5,"postTime":"2023-01-30T09:16:45.549-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:654984_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1525},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw2NTQ5ODYsNjU0OTg2","node":{"__ref":"ForumReplyMessage:message:654986"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1739271460282":{"__typename":"CachedAsset","id":"theme:customTheme1-1739271460282","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi everyone,
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I want to go through some of the main reasons you might be seeing the\"No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
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Why are you getting this message?
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The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices— more info on thishere.
If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
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Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
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These are the two common triggers for this message(that we’ve seen so far)! And as always, if you need further assistance, please let us know.
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Thanks,
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Sam
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2023-09-19T09:13:50.043-07:00","lastPublishTime":"2023-09-19T09:13:50.043-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":8325},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:647804/message:714785","customFields":[]},"User:user:1612892":{"__typename":"User","id":"user:1612892","uid":1612892,"login":"Redalong","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":14,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":4,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-27T09:30:49.863-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1612892"},"ModerationData:moderation_data:654984":{"__typename":"ModerationData","id":"moderation_data:654984","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:654845":{"__typename":"ModerationData","id":"moderation_data:654845","status":"APPROVED","rejectReason":null},"User:user:364291":{"__typename":"User","id":"user:364291","login":"Walter","uid":364291,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":27570,"biography":null,"topicsCount":3,"kudosReceivedCount":3468,"kudosGivenCount":3427,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":2789},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ModerationData:moderation_data:654602":{"__typename":"ModerationData","id":"moderation_data:654602","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:654602":{"__typename":"ForumReplyMessage","id":"message:654602","revisionNum":2,"uid":654602,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:647804"},"subject":"Re: Dropbox thinks my PC is offline","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:654602"},"body":"
Using desktop app on laptop with windows 10. I’ve just discovered that for about a month Dropbox wasn’t working. So my documents are not updated on other locations. The logo is gray. When I click on it it stays on connecting. Nothing happens. I already tried the following: 1. I checked for updates. 2. Closed and open app. 3. Checked internet (everything else works). 4. Checked for windows update 5. Disabled proxy 6. Checked for AppStore troubleshooting 7. Uninstalled and reinstalled Dropbox. Until now nothing helps.
","body@stringLength":"568","rawBody":"
Using desktop app on laptop with windows 10. I’ve just discovered that for about a month Dropbox wasn’t working. So my documents are not updated on other locations. The logo is gray. When I click on it it stays on connecting. Nothing happens. I already tried the following: 1. I checked for updates. 2. Closed and open app. 3. Checked internet (everything else works). 4. Checked for windows update 5. Disabled proxy 6. Checked for AppStore troubleshooting 7. Uninstalled and reinstalled Dropbox. Until now nothing helps.
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Hey Redalong, sorry to hear you're having issues with this.
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Could you please try temporarily disabling any antivirus or firewall you might have running on your computer and try the offline installer from this page?
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Let us know if you get any different results!
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As for you robert1881, would you like me to open a new support ticket for you perhaps?
","body@stringLength":"939","rawBody":"
Hey , sorry to hear you're having issues with this.
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Could you please try temporarily disabling any antivirus or firewall you might have running on your computer and try the offline installer from this page?
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Let us know if you get any different results!
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As for you , would you like me to open a new support ticket for you perhaps?
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Dropbox thinks my PC is offline","moderationData":{"__ref":"ModerationData:moderation_data:654986"},"body":"
I don't think so. I use FortiClient and that was never an issue.
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We use FortiClient for VPN connections, but it also scans for vulnerabilities and it can also function as a firewall. It's possible that your IT department enforces a rule which blocks Dropbox, but I'm not sure how that works. But again: that's not what broke my Dropbox, because I use both Dropbox and Forticlient on my personal laptop and there I have no problems whatsoever.
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Dropbox Staff
