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Dropbox throws a startup error on my macOS Big Sur computer.
Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.
Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed.
Can you follow these steps and let me know if they help?
bn.BUILD_KEY: Dropbox
bn.VERSION: 216.4.4420
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 7b93000c-9a6e-5090-ae01-a7992e1ba437
pid: 798
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Jarda'
appdata: '/Users/jaroslavmares/.dropbox/instance1'
real_path='/Users/jaroslavmares/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=80
parent mode=0o40755 uid=501 gid=80
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'
real_path='/private/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1381, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8535, in main_startup
File "desktop/dropbox/client/main.py", line 2773, in initialize
File "desktop/dropbox/client/main.py", line 1768, in startup_low
File "desktop/dropbox/client/main.py", line 1390, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'
The problem emerged after I've renamed user and home folder. There must be somewhere still the former name. I've reinstalled Dropbox and deleted Dropbox files in user library as well. But it is still somewhere else.
- Nancy
Dropbox Staff
Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed.
Can you follow these steps and let me know if they help?
Wow! It really helped! Many thanks and I'll download linked page af pdf for future. Many thanks again!
